Customer Service

Benefits:

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Do you like to see results from your hard work? Do you enjoy socializing with people? Do you want to feel appreciated and part of a winning team? If so, please read on!

Fully Promoted is a locally owned promotional products company. What does that mean? We help companies increase revenue, safety, teamwork, etc. by decorating products with their logo! No customer or project is the same.

We are looking for a team player who likes coming into something different every day. This is a true inside customer service position building real relationships with your clients. You will have a consistent weekday schedule.

What You’ll Do

Serve as the first point of contact for clients in person, by phone, and via email

Respond to inbound inquiries with product recommendations, pricing, and quotes

Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects

Follow up with top clients and manage ongoing account relationships

Prospect new business using lead lists, directories, and local business resources

Support and execute in-house marketing efforts, including direct mail campaigns

Guide clients through the full order lifecycle, from quote to completion

Maintain and update the customer database/CRM for effective follow-ups

Build strong relationships with vendors to support pricing and order accuracy

What We’re Looking For

Previous experience in inside sales, customer service, or account management is preferred but not required.

Comfort with outbound calling, prospecting, and follow-up

Strong communication, organization, and time-management skills

Basic computer skills, including Windows and Microsoft Office

Experience with POS, accounting, or CRM systems is a plus

Promotional products, embroidery, or graphics industry experience is helpful but not required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fully Promoted Corporate.