Operations Manager

Operations Manager

Monterrey Tile, a leader in the tile and stone industry, is looking for an experienced and hands-on Operations Manager to oversee, lead and support multiple departments.

In this role, you will be the driving force behind our facility, responsible for maintaining a safe, positive, and engaging work environment. You will balance high-level business strategy with daily warehouse management to drive sales growth and ensure an optimal customer experience.

Key Responsibilities

• Oversee and drive the daily performance of multiple warehouse departments, ensuring seamless end-to-end operational flow.
• Implement strategic process improvement initiatives to optimize warehouse layout, distribution, and logistics efficiency.
• Manage facility maintenance, upkeep, and overall warehouse appearance to meet strict organizational standards.
• Audit and resolve equipment issues, specifically forklift maintenance and daily inspection compliance.
• Ensure all warehouse departments are adequately staffed and have the proper tools, technology, and equipment to complete their jobs.

Safety, Risk Management & Compliance

• Maintain a zero-accident culture by enforcing company policies, promptly correcting unsafe conditions, and promoting peer-to-peer safety.
• Ensure strict compliance with all facility safety regulations, material handling procedures, and storage guidelines.
• Manage physical demands of the role, routinely operating and leading teams in outdoor elements and handling heavy materials up to 75 lbs.

Financial Performance & Business Acumen

• Demonstrate strong business sense by controlling department expenses and maximizing profit margins.
• Monitor inventory accuracy, resource allocation, and labor costs to minimize waste.
• Utilize Microsoft Office and warehouse metrics to track, analyze, and report on operational performance.

Leadership & Team Accountability

• Provide direct guidance to department leads, ensuring consistent administration of company policies, standards, and steps of service.
• Hold teams accountable to high service standards to deliver an optimal experience for internal and external customers.
• Partner with HR and the General Manager to resolve employee relations issues, handle scheduling, and conduct 90-day and annual evaluations.
• Promote a free flow of information, collaborative ideas, and positive attitude across all managed departments.

Qualifications & Requirements

• Minimum of 10 years of previous warehouse management experience. A strong record of successful distribution and logistics management.
• Must be able to actively walk and oversee a large 3-acre facility/yard footprint, work comfortably in outdoor weather elements, and safely lift/move up to 75 lbs.
• Proven ability to manage staff across multiple departments, implement process improvement initiatives, and solve complex problems.
• Exceptional communication skills, strong decision-making abilities, and proficient Microsoft Office computer skills.
• Must be able to successfully pass a felony background check.

Location: Chandler, AZ

Job Type: Full-time | Day Shift

Schedule: Monday – Friday (Occasional Saturdays required)

Starting Pay: $95,000 annually

Excellent benefits package includes vacation, sick, holiday, and company paid premiums for basic medical option, dental, vision, life, long term disability! And more...