Head of Operations & Business Management

7662 - Phoenix-Gilbert - 1480 E Motorplex Loop, Gilbert, Arizona, 85297

CarMax, the way your career should be!

Business Operations Manager in Training

Position Overview

The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store. The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

Manages and oversees a team of, generally, 10 – 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car.

Interviews, hires, creates a culture of continuous learning, and promotes associates to support store operations and help fuel company growth.

Develops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process.

Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings.

Champions and implements both company and store initiatives for consistent execution and continuous improvement.

Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets.

Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes.

Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations.

Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business.

As a member of the store’s Senior Management team, models CarMax company values and leadership in all interactions.

Required Qualifications

Multi-task in a high energy, fast-paced work environment.

Speak, listen, and write effectively in interactions with customers and associates across departments.

Make independent judgments regarding critical business decisions.

Read, interpret, and transcribe data in order to maintain accurate records.

Identify business opportunities and suggest improvements.

Completion of CarMax provided training.

3+ years management experience, retail management experience preferred.

Intermediate PC skills.

Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

Rotating schedule with shifts that will include nights, weekend, and holidays.

Occasional travel for meetings, training, and special assignments.

Flexibility to work at multiple locations or relocate.

Wear CarMax clothing (acquired through the company) at all times while working in the store.

Preferred Qualifications

Bachelor’s Degree a plus.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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