Customer Success Manager, Credit Risk
Mastercard
Customer Success Manager, Credit Risk
Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.
The Customer Success team focusses on sellable Credit Risk Solutions. It is a client-facing team that partners with customers and helps them drive measurable value by:
• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Project managing the new and complex products and solutions to our customers
• Partnering with our product and sales teams to ensure clear communication with our customers
• Acting as the knowledge expert on credit risk analytics products and solutions and the most effective means of implementation
• Engaging in pre-sales activities to showcase value future customers can achieve from the solutions
• Being the voice of a customer for the internal MC organization and face of Mastercard for the customer
As a Customer Success Manager you will be working together with our credit risk team on executing well-designed on-boarding experience and managing customer relations. You will develop a deep understanding of our credit risk features & functionalities and how these can be utilized to drive value for our customers. Your Responsibilities
• You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value to their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions.
• Build a strong understanding of each credit risk analytics product’s features and benefits to effectively address customer questions, and actively engage with users to help them better leverage our solutions for insights and business decision-making.
• Partner closely with credit risk teams to create new features that best serve our customers
• Research and collaborate with internal teams (credit risk product, Engineering, sales, legal) and to deliver solutions for complex problems and respond to inquiries
• Identify improvement areas, track updates, flag churn risk, and log client issues—feeding recurring pain points back to internal teams.
• Create & execute strategies to prevent churn and increase adoption Qualifications
All About You
• Proven ability to work with both business and technology stakeholders; strong writer, presenter and speaker
• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork and comfortable working with cross-functional global teams across time zones.
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
• Familiarity with credit risk, or financial services analytics products is highly desirable. If not, then extensive experience in managing client relationships & multiple stakeholders
• Experience in working with bureau data to derive actionable insights for credit risk models and decisioning. All About Your Education & Skills
• Bachelor’s degree or equivalent qualification.
• Understanding of core credit risk concepts and data related products.
• Experience supporting B2B clients, particularly in the banking or fintech sector.
• Strong verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner.
• Comfortable with significant customer interaction and excited to build relationships
• Advanced Word, Excel, and PowerPoint skills required
• Languages – Fluent Portuguese and English required Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- We are hiring a B2B Credit Policy Manager in our Financial Solutions (New Initiatives) area in Brazil ! This is a Remote - Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. As a B2B Credit...SuggestedFull timeRemote work
- ...We are hiring a B2B Credit Policy Manager in our Financial Solutions (New Initiatives) area... ...collaborating across departments to refine our Risk-Based Pricing . The position is 100%... ...consultant for the Sales and Customer Success teams, balancing portfolio growth...SuggestedFull timeWork at officeRemote work
- ...You’ll Be Doing ~ Independent review and challenge of fraud risk assessments conducted by 1 LoD, including RCSA validation, control... ...testing, and escalation of identified gaps to senior management ~ Oversight and quality assurance of incident documentation,...SuggestedFull time
- ...businesses to deliver seamless and intelligent customer experiences, with the integrations,... .... In this role you will: 1. Build and manage a growing portfolio of new accounts across... ...). 6. Partner closely with customer success and solutions engineering to ensure smooth...SuggestedRemote jobFull timeImmediate start
- ...looking for a highly organized, client-facing Live Creator Account Manager to join our growing Social Commerce team. In this role, you'll... ...deadlines don't slip on your watch Track deliverables, flag risks early, and drive resolution before things escalate Live Production...SuggestedFull timeContract workRemote workAfternoon shift
- About the Role We're looking for a highly organized, client-facing Live Creator Account Manager to join our growing Social Commerce team. In this role, you'll manage a portfolio of live content creators - supporting their strategy, overseeing their weekly live streams,...Full timeRemote workAfternoon shift
- ...Responsibilities Client Relationship Management Own a portfolio of client... ...Act as the voice of the customer internally across product and... ...retention and manage churn risk proactively Develop and... ...Solution Delivery & Client Success Understand client workforce...Full time
- ...Responsibilities Client Relationship Management Own a portfolio of client... ...Act as the voice of the customer internally across product and... ...account retention and manage churn risk proactively Develop and... ...continuity Solution Delivery & Client Success Understand client workforce...Full time
- ...commercially sharp Senior Digital Account Manager to join our global Client Success division under a permanent, full-... ...and mitigating overages or margin risks early. Technical Performance... .... Client Success Process Customization: Contribute directly to the structural...Permanent employmentFull timeTemporary workWork at officeLocal areaRemote workWorldwideShift work
- .... #128640; Junte-se a nós enquanto continuamos a ultrapassar os limites do possível no espaço! Estamos em busca de um Sales Manager na área de Satélites & Telecomunicações , com experiência comprovada em vendas B2B e em negociações consultivas complexas, capaz...Permanent employmentContract workLocal area
$69k
...work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance... ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...Remote jobWork from homeFlexible hours$100k
...Partner with Marketing and Product on positioning and outreach Manage pipeline and forecasting in Salesforce and HubSpot Close... ...Preferred Experience Startup sales leadership background Success selling to marketing, data, or analytics buyers Please NOTE:...Full time- We're looking for an experienced Local SEO Account Manager to own the delivery of Google Business Profile (GBP) optimization and Local SEO strategies for a portfolio of U.S.-based clients. This is a client-facing, hands-on role where you'll manage approximately 15-20 client...Full timeLocal area
- ...We're looking for an experienced Local SEO Account Manager to own the delivery of Google Business Profile (GBP) optimization and Local... ...and execute Local SEO strategies to improve local rankings and customer engagement. What Makes You a Perfect Fit You enjoy helping...Full timeLocal area
- ...ensuring all marketing efforts ladder up to business objectives. A successful candidate is a strong cross-channel marketer and communicator... ..., and local market dynamics. You'll partner with Project Managers to ensure execution stays on track — leading client calls directly...Full timeWork at officeLocal areaRemote workFlexible hoursShift work
- ...territories worldwide. Together with our customers, we’re helping build a sustainable... ...greatest potential. Title and Summary Manager, Customer Success Services within Mastercard is... ...retaining customers by managing fraud and risk, enhancing cybersecurity, and improving...Full timeWorldwide
- ...territories worldwide. Together with our customers, we’re helping build a sustainable... ...Title and Summary Director, Customer Success External Title Posting: Director, Customer... ...engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and...Full timeWorldwide
- ...Administration Maintain excellent CRM hygiene, ensuring proper lead management, SLA compliance, and accurate pipeline management. Monitor... ...sales targets. Experience managing teams selling to US customers is highly preferred. Comfortable working US business hours...Full timeRemote workWorldwide
- About the role The Sales Team Leader is responsible for leading, coaching, and developing a team of 8-10 Sales Specialists to consistently achieve and exceed sales targets - focusing specifically on our US market . This role serves as the team's subject matter expert and...Full time
- ...About Us We're a fast-growing fintech on a mission to redefine how Latin America manages its finances and this is your opportunity to be a crucial part of that transformation. Join a team of top talent from the world's leading fintech and tech companies, and help build...Remote jobFull timeWork at office3 days per week
- ...territories worldwide. Together with our customers, we’re helping build a sustainable economy... ...greatest potential. Title and Summary Manager, SME Specialist Sales, Agribusiness Agribusiness... ..., and networks comes with an inherent risk to the organization and, therefore, it is...Full timeSeasonal workWork at officeWorldwide
- ...worldwide. Together with our customers, we’re helping build a sustainable... ...internal sales, product management, program management and finance... ...engagement roles. • Proven success in quota-carrying roles;... ...networks comes with an inherent risk to the organization and, therefore...Full timeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager, Credit Risk. Be the first to apply!








