Information Technology Manager

The Manager, IT Field Operations reports to the Sr. Manager, IT Field Operations and serves as the primary IT leader for a partnered healthcare practice . This role is highly hands-on technically , while also leading a small team and maintaining a strong executive presence with practice leadership . You will act as the face of IT for the practice—responsible for delivering high-quality, “white glove” support, driving technical projects, and ensuring continuous improvement of IT services in a clinical healthcare environment . Directly manages 3 onsite IT team members dedicated to the practice Acts as the primary IT point of contact for all practice stakeholders Partners closely with corporate/central IT teams Supports a clinical healthcare environment (EMR/EHR systems required) Key Responsibilities Leadership & Stakeholder Engagement Serve as the face of IT for the practice, maintaining strong relationships with clinical and executive stakeholders Act as a liaison between practice leadership and centralized IT teams Provide regular updates on IT initiatives, escalations, and ongoing projects Demonstrate strong executive presence and communication across all levels IT Operations & Support Lead day-to-day IT operations, including: Ticket resolution End-user “white glove” technical support Ensure service delivery aligns with SLAs, performance metrics, and company standards Identify service gaps and step in as a hands-on technical resource as needed Team Management Manage, mentor, and develop a team of 3 IT professionals Provide training, performance guidance, and day-to-day leadership Foster a high-performance, customer-focused support environment Lead and oversee IT projects aligned with practice goals, including: New clinic openings Clinical technology implementations Partner with IT strategy leadership to evaluate and implement new technologies Drive continuous improvement of IT processes and procedures Technical Environment Support and maintain infrastructure including: Servers, SANs, and network infrastructure Active Directory & Group Policy Virtual environments (VMware, Remote Desktop Services) Microsoft 365 administration Support and work within EMR/EHR systems in a clinical setting Required Qualifications 5+ years of progressive experience in IT support 3+ years of IT leadership/management experience Healthcare IT experience (REQUIRED) Experience supporting clinical environments (EMR/EHR systems) Strong hands-on technical background (infrastructure, systems, networking) Technical Skills Active Directory (user/group management) VMware / virtual environments M365 administration Network infrastructure & telecommunications Core Competencies Strong leadership and decision-making skills Excellent communication (technical & non-technical audiences) Ability to manage escalations and incident/problem management Process improvement mindset (identifying and removing inefficiencies) Strong multitasking and prioritization skills in high-pressure environments Familiarity with HIPAA/regulatory frameworks Nice-to-Have Qualifications VoIP systems (Zoom Phone preferred) PowerShell or scripting/automation experience Bachelor’s degree in Information Systems, Healthcare IT, or related field #J-18808-Ljbffr