Referral Coordinator

Intake Coordinator

Momentum Spine and Joint is looking for an Intake Coordinator to join our team. The Referral Intake Specialist is responsible for collecting and completing new patient referrals, inputting new patients, processing LOPs, verifying insurance benefits, scheduling patient consultations, and communicating with attorneys and physicians regarding initial patient statuses.

Essential functions include:

• Requests Letter of protection (LOP) and ensures that the verifications department has verified and updated the patient information regarding insurance benefits and responsibility
• Verifies and generates prior authorizations and referrals
• Verifies all authorizations have been obtained prior to scheduling for appointment
• Collects new patient referrals and updates corresponding referral log
• Creates new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness
• Refers scheduled patient to appropriate physician and office clinic
• Ensures correct address is given with date and time of appointment
• Schedules and reschedules patients initial consultations as necessary
• Follows-up with new patient on a regular basis to schedule/re-schedule for initial consultation
• Updates daily log for all patients office visits
• Manages filing and record keeping activities
• Informs and provides patient with necessary information and instructions prior to appointment date
• Notifies necessary parties and providers concerning no show and/or noncompliant patients
• Takes telephone messages and provides feedback and answers to patient/physician
• Responds and comply to requests for information including sending faxes and e-mails
• Reports statistics as required
• Follows all safety rules, reports all accidents promptly and corrects minor safety hazards
• Communicates with peers and management regarding any hazards identified in the workplace
• Travels as necessary to other facilities
• Keeps work area clean and organized
• Safeguards patient privacy and confidentiality
• Adheres to the company standards of business conduct
• Performs other duties as assigned

Knowledge, skills, and abilities include:

• Demonstrates customer service standards
• Uses downtime efficiently, assist and responds positively to requests for assistance from other team members
• Knowledge of administrative and clerical procedures and systems
• Solid computer skills with proficiency in Microsoft Office
• Strong attention to detail
• Has self-control to maintain composure
• High stress tolerance
• Ability to adapt with flexibility
• Ability to work independently
• Ability to maintain effective and organized systems
• Excellent professionally polished patient interaction skills
• Energetic with a desire to learn and develop new skills

Education and experience:

• High School diploma or GED
• One (1) year in a medical office or facility setting

Offered benefits include:

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays