Sr. Regional Operations Manager - Northeast (DC/Philadelphia/New Jersey)

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

 

We’re Looking For:

We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a related field.

You Are: 

• Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success. 

• Communicative. You are an active listener and who fosters two-way communication with others. 

• Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions.

You Will:

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager)

• Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets

• Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized

• Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions

• Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc

• Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently

• Training inspectors as needed on all OPENLANE applications, inspection process and job functionality 

• Complete VOC and eNPS customer feedback calls as necessary

• Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed

• Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc

• Communicate with all departments regarding inspection feedback and/or questions regarding inspections

• Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success

• Participate in the creation, validation, and review of training programs

• Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors

• Use multiple communication tools within the OPENLANE organization

• Serve as a reserve inspector for new markets and inspection capacity gaps within region 

Must Have’s:

• Must have a minimum of 5+ years of proven leadership experience

• Must have minimum 2+ years of automotive mechanical experience 

• Must be able to operate a motor vehicle and possess a valid driver’s license

• A working knowledge of technology (most inspection reports are submitted electronically)

• Travel as required.

Nice to Have’s:

• Experience utilizing Google Suite products, Slack, and other communication tools.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!