Reliability & Observability Analyst I

Job Overview IREN is a vertically integrated AI Cloud provider delivering large‑scale data centers and GPU clusters for AI training and inference. With 100% renewable energy, we build, own and operate our data centers in renewable‑rich regions across North America, Europe, and APAC. We are seeking an IOC Reliability & Observability Analyst I to support our 24/7 HPC Data Center Operations. This entry‑level role focuses on analyzing operational signals, incident data, and observability tooling to improve reliability and incident quality. Key Responsibilities Analyze incident data, system behaviors, and operational signals across GPU clusters, networks, and facilities to identify risks and trends Identify detection gaps, alert delays, false positives, and under‑monitored systems, and document findings for review by IOC leadership or engineering teams Validate ticketing and incident data for accuracy, completeness, and reporting integrity Support continuous improvement of observability by evaluating metrics, logs, alerts, and dashboards Assist in refining operational views focused on service health, reliability, and signal quality Generate post‑incident insights highlighting trends, risks, and improvement opportunities Support AIOps‑enabled capabilities by reviewing outputs from anomaly detection, alert correlation, and event clustering, and flagging accuracy or data‑quality issues Validate automated insights and escalate tuning or accuracy issues to IOC and engineering teams Assist with testing automation related to alert routing, enrichment, and suppression, and submit recommended changes through established change and review processes Produce and maintain SLA/KPI dashboards and reliability reports using established templates, definitions, and data sources Provide data‑driven insights and recommendations to inform preventive measures, workflow improvements, and monitoring enhancements Contribute to runbook updates, operational documentation, and reliability initiatives in partnership with IOC and engineering teams Develop foundational SRE skills in preparation for expanded operational responsibility Operate under defined IOC processes and supervision, with increasing responsibility as skills and experience develop Qualifications 1–3 years of experience in IOC, NOC, SRE‑adjacent operations, systems analysis, or technical support roles Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands‑on experience Exposure to 24/7 production environments supporting infrastructure, cloud, or data center operations Foundational awareness of SRE concepts such as service health, MTTR/MTTD, and the incident lifecycle, with the ability to apply these concepts in operational analysis Working knowledge of Linux‑based systems, basic networking concepts, and infrastructure dependencies Experience working with metrics, logs, and alerting systems across infrastructure or application environments Familiarity with observability platforms (e.g., Splunk, Datadog, Prometheus‑style metrics) Ability to assess alert quality, identify noise, and recognize monitoring gaps Awareness of AIOps concepts such as anomaly detection, event correlation, and alert noise reduction, primarily for the purpose of reviewing and validating automated insights Experience validating automated insights and supporting alerting or observability automation Ability to read automation artifacts (Python, Bash, or configuration‑based workflows) and assist with minor updates under documented procedures and guidance Ability to analyze incident trends and system behaviors with strong attention to data accuracy, signal integrity, and identify recurring issues or improvement opportunities Clear communication skills and comfort working cross‑functionally with operations and engineering teams Other Important Requirements Pre‑employment screening, including background check and substance testing, may be required according to company policies Compensation and Benefits Actual compensation determined based on experience and qualifications Overtime compensation for non‑exempt workers for hours worked over 40 per week 100% company‑paid health insurance premiums (medical, dental, vision) for employees; 75% coverage for dependents Company‑paid short‑term and long‑term disability insurance Voluntary life, critical illness, and accident coverage available Health Savings Account (HSA) available when combined with a High‑Deductible Health Plan Employee Assistance Program and wellness resources 401(k) retirement plan with company match Paid professional development and access to financial planning and legal services Paid Time Off (PTO) and paid holidays Professional development support for certifications, continuing education, or role‑related training Company events and team‑building activities in support of community and culture EEO Statement IE US Operations Inc., the employing entity and proud member of the IREN group, is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. We participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at #J-18808-Ljbffr Iris Energy