Client Service Associate

Client Service Associate

New York, New York, United States

We are seeking a reliable and detail-oriented Client Service Associate to join our team. The ideal candidate will be responsible for mailroom tasks, print production, restocking and maintaining inventory for office and pantry supplies, while providing support to ensure smooth office operations at both client locations. This role also offers opportunities to learn and develop additional office skills, including spreadsheet and document creation.

Key Responsibilities:

Mailroom Operations:

• Process outgoing shipments, including FedEx and other carriers.
• Assist with large mailings, shipments.
• Receive and distribute incoming mail and packages.

Print Requests/Fleet Management:

• Process print and reprographics requests.
• Check and submit service requests for all printers.

Pantry Maintenance:

• Conduct scheduled pantry sweeps.
• Restock pantry supplies.
• Monitor and order pantry supplies.

General Office Support:

• Assist with organizing office events and setups
• Lift and move boxes weighing up to 40 lbs safely.
• Collaborate with the onsite team to support day-to-day office operations.

Supply Management:

• Restock office supplies as needed.
• Maintain inventory records for office supplies.
• Advise office team when and what reordering/replenishment is required in a written format.

Requirements:

• Strong attention to detail and organizational skills

• Ability to lift and move boxes up to 40 lbs.

• Basic knowledge of shipping processes, particularly FedEx (preferred but not required).

• Willingness to learn, grow and participate in an open plan office environment. Open to learning and acquiring new skillsets in spreadsheet creation and document preparation.

• A positive attitude and ability to work both independently and contribute as part of a team.

Preferred Skills:

• Familiarity with basic office software, including Excel and Word.

• Previous experience in inventory management, print production, or mailroom operations.

• Good organizational skills, comfortable with paperwork, recording keeping, note taking.

Work Environment:

• This role involves physical tasks such as lifting and moving boxes and organizing supplies.

• Office-based position with a focus on hands-on tasks.

• Respectful and comfortable working with all levels of management and support staff.

• Comfortable and amenable to juggling a variety of tasks, shifting priorities but remaining on track and finishing EOD goals and tasks.

• Responsible, dependable and cognizant that a team effort is a group effort. Innate willingness to pitch in and assist where called up and work with different departments and personnel in addition to onsite team.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy.

Pay Range

$18 - $18.50 USD

What We Offer:

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.