Dispatcher - Commercial Trades

Commercial Dispatcher

Our mission is to make communities SHINE! Our team provides excellent service to our clients, all while nurturing communities, acting with integrity, and hustling to get the job done.

We are seeking a Commercial Dispatcher to support our Commercial trades by managing work orders from start to finish including scheduling, status updates, and invoicing. This role plays a key part in ensuring seamless project execution, maintaining accurate documentation, and facilitating clear communication between clients, field teams, and internal stakeholders. The ideal candidate is highly organized, detail oriented, and committed to delivering exceptional customer service while supporting the operational success of the division.

Essential Duties & Responsibilities:

• Coordinate and dispatch technicians to include HVAC, plumbing, and GC techs to complete work orders, including dispatching technicians, scheduling cranes, material and equipment deliveries, scheduling site visits, managing change orders, tracking project progress, documenting detailed notes, and ensuring timely billing.
• Ensuring our technicians are always dispatched first before any subcontractor
• Maintain and track compliance documentation, licenses, permits, and certifications for MCS/TKM/CSM and third-party vendors
• Conduct cadenced touch bases with clients to review outstanding items, performance, and areas of improvement
• Ensure all billings for work orders are invoiced and billed as required
• Responsible for ensuring the office runs smoothly each day, including: phone systems, mail, office supplies, and occasional errands
• Maintain the office condition and arrange repairs as needed
• Coordinate with IT to ensure all necessary office equipment is ready for current and new employees
• Schedule meetings and provide general support to office visitors
• Perform other duties as required to support business needs.

Supervisory Responsibilities:

This position has supervisory responsibilities

Competencies:

• Ability to analyze and interpret various business documents pertaining to construction management
• Strong working knowledge Microsoft applications
• Effective communication skills, both written and oral
• Exceptional organizational skills
• Ability to multi-task and effectively prioritize work
• Must thrive in an energetic, fast-paced environment while working as a team or independently
• Strong interpersonal skills; great team player

Education and Experience:

Experience preferred:

• 2-3 years of experience in commercial mechanical/construction dispatching

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Comments:

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE, including disability/vets