PUBLIC SAFETY DISPATCHER

Summary

This position is a Public Safety Dispatcher , GS- 2151-6/7 working in Phoenix, Arizona for the AZ950-DIVISION OF BUSINESS AND SUPPORT SERVICE.

Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other Bureau of Land Management offices in the local commuting area.

Learn more about this agency

Duties

Help

• Perform emergency and non-emergency dispatch and call taking services for public safety incidents and operations in a regional communications center serving multiple National Parks.
• Monitor and track equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch program
• Operate a multi-frequency radio console and prioritizes radio traffic and related communications
• Utilize National Crime Information Center and other law enforcement databases and records management systems
• Perform record management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division

Requirements

Help

Conditions of employment

• Must be a U.S. Citizen or National.
• Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
• Suitability for employment, as determined by background investigation.
• Driver's License: This position requires the incumbent to operate a government (or private) motor vehicle as part of their official duties. Selectee must hold and maintain a valid state driver's license throughout their employment in this position.
• A condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.
• Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.
• This position is not suitable for telework.

Qualifications

Only experience and education obtained by 07/01/2026 will be considered.

In order to qualify for this position you must possess both the Basic Requirement and Minimum Qualification.

Basic Requirement:

1. 1 year equivalent to at least next lower grade level. OR
2. As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

Minimum Qualification [GS-06]

• One year of specialized experience comparable in scope and responsibility equivalent to grade GS-5 in the Federal service. Experience may include one year of full-time specialized experience or the equivalent, comparable to GS-05 in the Federal Service that required the following types of duties experience in dispatching or similarly related work. Specialized experience is experience1. Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center entering concise, factual call logs and CAD entries; composes routine incident summaries.2. Operating with law enforcement computerized databases such as national law enforcement telecommunications system (NLETS), criminal justice information system (CJIS), national crime information center (NCIC) and3. Preparing records to capture all significant events for later analysis.

Minimum Qualification [GS-07]

• One year of full-time specialized experience or the equivalent, comparable to GS-06 in the Federal Service that required the following types of duties experience in dispatching or similarly related work. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Examples are: 1. Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue and fire) operations in the communications center.2. Prioritizing and/or responding to all CFS calls for services.3. Utilizing emergency systems to coordinate response and,4. Providing training on law enforcement and/or public safety dispatching systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically,

i. Area of Consideration.

ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F.

iii. Time after competitive appointment as specified in 5 CFR 330.502.

iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method

Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs.

Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Work Environment: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher.

Education

This job does not have an education qualification requirement.

Additional information

The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47 , allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies (U.S. Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) to compete under merit promotion procedures.

Note : You MUST submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s). Current appointees:

• Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
• Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND
• Must have performed at an acceptable level.

Former appointees:

• Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
• Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years;
• Must apply for position within 2 years after separation;
• Must have been separated for reasons other than misconduct or performance; AND
• Must have performed at an acceptable level.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.