Call Center Rep.

Claimant Communication Specialist

Job Category: Call Center Requisition Number: CLAIM001603

Posted: May 12, 2026

Full-Time

On-site

Location: Houston, TX 77056, USA

Job Details

Description

Position Summary: We are looking for friendly, attentive and hard-working Call Center Agents to join our growing team! The successful candidates will be responsible for managing inbound and outbound calls, identifying customer questions, responding to customer concerns, providing accurate information, timely answers and solutions to all customer queries.

Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call Center Agents are often the sole point of contact for our customers, we are interested in hiring only those individuals with a strong, sincere commitment to customer service and satisfaction.

Position Location: Austin, TX

Job Responsibilities:

• Maintaining professional relationships with customers through ongoing excellent customer service;
• Meeting or exceeding call quotas;
• Following all communication procedures, policies, and guidelines during every customer interaction;
• Handling any customer complaints respectfully and professionally;
• Maintaining customer satisfaction ratings based on criteria set by management; and
• Keying data into the CRM platform to keep each customer record updated.
• Completes weekly Call Center statistical reports.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.

Knowledge, Skills, and Abilities

Requirements:

• 1-3 years of experience in a call center environment;
• Superior customer service skills and abilities;
• Proven track record of meeting or over-achieving quota;
• Strong phone and verbal communication skills along with active listening skills;
• Familiarity with CRM systems and practices;
• Customer focus and adaptability to different personality types;
• Ability to multi-task, set priorities and manage time effectively
• High level of professionalism;
• Excellent problem-solving abilities;
• Advance computer skills;
• Attention to detail;
• Ability to adapt to procedure and protocol changes; and
• Spanish Bilingual (preferred, not required).

Benefits

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.

About Archer

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.

Qualifications

Skills

Required

CRM Systems

Novice

Conflict resolution/ Deescalating

Novice

Accepts Feedback Well

Novice

Preferred

Humor

Novice

Critical Thinking

Novice

Customer Focus

Novice

Communication Skills

Novice

Adaptability

Novice

Active Listening

Novice

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

Peer Recognition

Inspired to perform well by the praise of coworkers

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.