PROGRAM OPERATIONS ADMINISTRATOR - SES - 1

Requisition No: 883745


Agency: Department of Health

Working Title: PROGRAM OPERATIONS ADMINISTRATOR - SES - 64080486 1

Pay Plan: SES

Position Number: 64080486


Salary: $52,373.88-$58,267.47/annually


Posting Closing Date: 09/23/2026


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Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Board of Nursing

Program Operations Administrator-SES

Open Competitive Opportunity

Your Specific Responsibilities:

Responsible for the supervision of staff including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.

Supervises direct reports including motivating, training, providing guidance, and direction. Develops expectations and meets with staff regularly to discuss performance, completes performance reviews, and takes disciplinary action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training.

The administrator manages teams, including a phone contact center, within the Board of Nursing, Bureau of Health Care Practitioner Regulation and reports to a selected exempt Board Executive Director. This program is responsible for the initial licensure of Board of Nursing health care professions.

Motivates employees to improve the quality and quantity of work performed. Plans workloads, workflows, deadlines, and work objectives. Evaluates employees through establishing evaluation criteria and responsibilities. Trains employees in methods for performing an effective and efficient job. Ensures that staff receive necessary training, that staff meetings are conducted on a regular basis and that effective methods are used for optimal communication.

Directs the work of supervisors to ensure the best use of time and resources. Ensures that application processing and eligibility decisions are completed in accordance with established criteria and time frames of laws and rules. Ensures supervisors monitor the accuracy and timeliness of application and licensure data into LEIDS, and that security procedures are followed to prevent breach of confidentiality and loss of records.

Analyzes, formulates, and recommends proposals to rules and legislation. Analyzes and develops new policies and procedures to efficiently and effectively implement board, department and legislative directives. Identifies issues requiring attention, conducts necessary research, completes analyses of issues and prepares reports for the Executive Director. Assists in the development of systems and directs the implementation of legislative amendments to applicable Florida Statutes, which establish new or additional requirements for licensure. Evaluates policies and procedures and recommends changes to management to improve processes and efficiency.

Communicates verbally and in writing, providing guidance to applicants, the general nursing community, board members and licensees regarding the statutory, rule and policy requirements of the initial licensure program.

Manages and builds the agendas for the Board of Nursing and several committees involving licensure applications requiring Board approval. Travels to bi-monthly Committee/Board meetings. Makes presentations before assigned committees and the Board. Prepares meeting minutes following assigned committee meetings. Represents the Board and the department at meetings.

Participates in the board office management and leadership team, assuming lead responsibility for special projects and activities as assigned, and coordinating the functions with other team members. Functions as Acting Board Executive Director in the absence of the Executive Director, to oversee the Board of Nursing.


Manages the revision and processing of licensure applications and/or forms.

Researches laws, rules and regulations in preparing correspondence for the Governor, Security of the Department, Board Chairman and Executive Director.

Conducts necessary research and prepares statistical and other data reports relating to licensure, discipline, budget, and other functions of the board within established deadlines.

Required Knowledge, Skills, and Abilities:

• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and consumer protection.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Skilled in Microsoft Office (Word, Excel, Outlook).

Qualifications:

Minimum:

• Must be physically present in the office to effectively perform job duties and responsibilities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a fully on-site position based in Tallahassee. Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

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• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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