Bilingual Spanish Contact Center Specialist

Job Description

Job Description

Bilingual Customer Service Representative

Work Arrangement: Austin, TX 78727

Duration: 6+ Months with possible extension

Pay Rate: $22/hour on W2

Client is expecting 100% attendance for the first 90 days.

Job Description:

Role Overview:

• We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.

• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.

• Document all interactions in clear and concise online logs for accurate record-keeping.

• Transfer callers to appropriate Call Center units when necessary.

• Meet and exceed individual performance standards, including strict attendance and productivity metrics.

• Assist with problem resolution and escalate complex issues as needed.

• Perform additional duties as assigned by management.

Required Skills:

• Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.

• Bilingual Proficiency: All bilingual staff are required to read, write, and speak English and Spanish. The skills testing should reflect their ability to read, write, and speak Spanish with an 80% or better score.

Preferred Skills:

• Proficiency in Microsoft Office tools (Word, Excel, Outlook).

• Strong multitasking abilities and organizational skills.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.