Business Systems Analyst

Business Systems Analyst

US Remote

Position Summary

As part of our software engineering team, Business System Analysts work with our internal business partners to provide value to the organization through software platforms such as Order Management, Content Management, and LIMS (laboratory information management system). We support a variety of different business units such as laboratory operations, R&D, process development, customer support, genetic counseling, reporting, bioinformatics, statistics, and more.

Business System Analysts bring technical, business, and subject matter experience to our development teams. Informatics Specialists work with our TPMs and Development Leads to identify areas where they can help configure our systems, document business processes, document functional and non-functional requirements, produce user training documentation, create master data, and provide system governance as needed on our development teams.

Primary Responsibilities and Focus

Natera offers genetic risk assessment and diagnostic tests to patients through medical providers. Results and interpretation reports are delivered to the providers as the end product. The reports are dynamically customized per patient and contain content that's created and managed by multiple groups within the organization. The individual in this position will work with these groups as follows:

An ideal candidate will have past work experience with structured content management systems in a healthcare environment.

Primary Responsibilities

• Serve as the subject matter expert on Content and Template management systems: assess the content management needs and advise on system capabilities, create a shared understanding among business and technical teams.
• Create, update, and manage templates. Advise end users on template structure, content fragments breakdown and tagging to ensure consistency.
• Translate business, user, and clinical needs into clear product requirements and collaborate with technical teams to ensure dependencies are considered and met.
• Produce deliverables that facilitate understanding for quick feedback such as flow diagrams, data models, pros/cons, prototypes, wireframes and other illustrations.
• Specify, prioritize and communicate high level and detailed requirements while following agile methodology
• Evangelize your products across the organization, drive requirements elaboration and ensure desired positive impact is achieved. Have a sense of ownership for everything you engage in.
• Build confidence with our business partners by adding value to discussions, being responsive, and following through on action items.
• Collaborate with business, architecture, and engineering teams to assess value, usability and feasibility of product features
• Aid in creation and communication to stakeholders of product roadmap and delivery schedules
• Incorporate a focus on quality into product design and work closely with development and software quality assurance teams on product and process improvements.
• Solicit customer feedback and funnel new requirements and product changes back into software development.
• Own and prioritize a feature backlog to align with the overall strategic roadmap.
• Develop strong hands-on technical knowledge of software products and be able to aid in tasks ranging from configuration to testing and support.
• Performs other duties as assigned

Qualifications

• BS or higher in related major or equivalent industry experience
• 2+ years of direct experience with software product management
• Experience with Content Management and Content Repositories
• Experience with third party software integration
• Experience in creating commercial software product requirements

Knowledge, Skills, and Abilities

• Knowledge in following areas of software development:
• API Requirements
• Software product requirements
• Software technical design
• Software project management
• Software QA
• JIRA or similar issue tracking system
• Useful domain knowledge:
• Structured Content Management Systems
• Genetics and bioinformatics
• Genomics data analysis
• Laboratory processes and instrumentation
• Laboratory software compliance requirements
• Comfortable with leading meetings and negotiating functionality with business partners in variety of positions and domain areas to receive product requests and guide decision-making
• Ability to understand and describe technical complexities in a simplified way appropriate to different audiences
• Excellent written communication skills to produce clear, concise and correct technical documentation
• Strong ability to comprehend complex problems and apply knowledge to propose potential solutions
• Be able to break down large projects into granular milestones and track progress.

Our Opportunity

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information: - BBB announcement on job scams - FBI Cyber Crime resource page