Desktop Support

Apolis

Job Title: Desktop Support Engineer

Location: Atlanta, GA (Onsite)

Job Summary

We are seeking an experienced Desktop Support Engineer to provide onsite technical support in a fast-paced enterprise environment. The ideal candidate will have strong Windows desktop support experience, excellent troubleshooting skills, and the ability to provide white-glove support to business users while maintaining high service levels.

Key Responsibilities

Provide onsite desktop and laptop support for end users.
Troubleshoot hardware, software, peripheral, printer, and multi-monitor setup issues.
Install, configure, and support Windows desktops, laptops, and mobile devices.
Support Active Directory, VPN, Citrix/VDI, and basic networking issues.
Manage incidents and service requests using ITSM tools such as ServiceNow or Jira.
Perform new hire onboarding, workstation setup, and equipment deployment.
Deliver white-glove/VIP support to business stakeholders.
Collaborate with infrastructure and application support teams to resolve complex issues.
Maintain asset inventory, documentation, and knowledge base articles.
Utilize AI-enabled support tools to improve ticket resolution and service efficiency.

Required Skills

4+ years of experience in Desktop Support or End User Support.
Strong expertise in Windows desktop and endpoint troubleshooting.
Experience with multi-monitor and high-performance workstation setups.
Working knowledge of Active Directory, VPN, Networking, and Citrix/VDI.
Experience using ServiceNow, Jira, or similar ITSM tools.
Strong hardware troubleshooting and deployment experience.
Excellent communication, customer service, and problem-solving skills.
Ability to work effectively in a fast-paced, high-pressure environment.

Preferred Skills

Experience supporting financial services or enterprise environments.
Familiarity with Bloomberg, Refinitiv, FactSet, Aladdin, or similar business applications.
Exposure to OMS/EMS platforms.
Knowledge of ITIL processes and SLA-driven support.
Experience with Microsoft 365 and collaboration tools.

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Vacancy posted 1 day ago

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