HVAC Branch Counter Sales Associate

HVAC Counter Sales Associate

Build a Career with Williams Distributing Williams Distributing, a division of Daikin Comfort Technologies North America, Inc., is seeking a customer-focused and dependable individual for our HVAC Counter Sales Associate position. This position serves as a key point of contact for contractors, technicians, and trade professionals visiting our HVAC branch. Team members assist customers with product selection, order entry, pricing, inventory inquiries, technical questions, warranty support, and solutions that keep projects and service calls moving forward. Unlike traditional retail environments, our customers often depend on us to help solve time-sensitive heating and cooling challenges. Whether a contractor is picking up parts for a planned installation or responding to a no-heat or no-cooling emergency, the Counter Sales Associate plays an important role in helping customers quickly locate the products and information they need to serve homeowners and businesses. This role combines customer service, sales support, problem solving, and branch operations responsibilities. Team members regularly interact with customers at the sales counter, by phone, and through email while also supporting warehouse-related activities as needed.

Why work with us? Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth Opportunities - there are immense opportunities to grow your career. Paid company-recognized holidays and paid time off benefits. You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Schedule Monday through Friday Day shift schedule Hours may vary based on branch operational needs. Reporting Location: LIVONIA | Livonia, MI 48150

As an HVAC Counter Sales Associate, you will support the daily operations of the branch by assisting contractors, technicians, and other trade professionals with product selection, order processing, inventory inquiries, and customer support. You will work closely with customers to understand their needs, recommend solutions, and provide a high level of service that helps them complete jobs efficiently and successfully. You will play an essential role in creating a positive customer experience while helping drive branch sales, customer satisfaction, and long-term customer relationships.

Responsibilities

• Provide exceptional customer service through face-to-face interactions, phone conversations, and email communication.
• Assist customers with product selection, pricing, product availability, and order placement.
• Process customer orders accurately and efficiently.
• Generate quotes and provide product recommendations based on customer needs and project requirements.
• Provide timely and accurate information regarding inventory, lead times, and product availability.
• Recommend alternative products or solutions when requested items are unavailable.
• Assist customers with warranty inquiries, returns, and product support.
• Develop and maintain positive relationships with contractors, technicians, and other trade professionals.
• Support branch sales growth through proactive customer engagement and product knowledge.
• Coordinate with branch, warehouse, purchasing, and operations personnel to support customer needs.
• Maintain accurate customer records, quotes, and transaction information.
• Continuously develop HVAC product knowledge and remain informed on industry trends and new products.
• Support warehouse activities including locating products, verifying inventory, retrieving materials, and assisting with customer pickups as needed.
• Wear required personal protective equipment when working in warehouse and material handling areas.
• Maintain a clean, organized, and professional work environment.
• Follow established safety procedures, branch processes, and company policies.
• Support additional projects and operational needs as assigned.

Knowledge & Skill

• Knowledge of HVAC equipment, products, applications, or distribution operations is preferred.
• Strong customer service and relationship-building skills.
• Ability to work effectively in a fast-paced branch environment with frequent customer interaction.
• Strong verbal and written communication skills.
• Ability to explain technical information in a clear and professional manner.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple customer requests throughout the day.
• Positive attitude and professional approach to customer interactions.
• Ability to remain calm and focused in urgent situations while supporting customer needs.
• Self-motivated with the ability to work independently and stay productive throughout the workday.
• Ability to establish positive working relationships with customers, vendors, and fellow employees.
• Proficiency with Microsoft Office applications and general business software.
• Ability to learn and navigate inventory, order entry, and business management systems.
• Strong sense of urgency and pride in helping customers solve problems and serve homeowners quickly.

Experience

• One (1) year or more of customer service, inside sales, counter sales, branch operations, or wholesale distribution experience preferred.
• HVAC, plumbing, building materials, electrical, industrial distribution, or related industry experience preferred.
• Experience supporting contractors, technicians, or trade professionals is a plus.

Physical Requirements/ Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodation.
• Ability to alternate between office, sales counter, and warehouse environments throughout the workday.
• Ability to stand and walk for extended periods.
• Ability to occasionally lift, carry, and move HVAC parts, supplies, and equipment.
• Ability to safely navigate warehouse and storage areas while following established safety procedures.
• Ability to work in warehouse areas that may not be climate controlled.

About Williams Distributing Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., are leading wholesale distributors serving Michigan, Ohio, and Indiana. Through our HVAC, Kitchen & Bath, Hearth, and Garage Door business segments, we support contractors, builders, dealers, designers, architects, and homeowners with industry-leading products, technical expertise, training, and customer service. As part of Daikin Comfort Technologies North America, Inc., employees benefit from the support and opportunities of a global organization backed by Daikin Industries, Ltd., the world's largest HVAC manufacturer. Whether your interests are in customer service, sales, branch operations, inventory management, logistics, or leadership, Williams offers opportunities for professional growth and long-term career development.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer-sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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