Trading Application Support Analyst

Trading Application Support AnalystOur Hedge Fund client is seeking to hire a Trading Application Support Analyst to serve as the first call for the firm's trading teams regarding their trading needs and trade processing. A candidate in this role will interface with all US based trading groups, Technology teams, Vendors, Operations, and Prime Brokers and will provide trade support to all US trading groups on the firm's proprietary and external trading applications. (New York, Miami, or Connecticut)Principal ResponsibilitiesTrade Support:Level 1 support - First call for all US based trading groups. Attempt to solve as many issues as possible, escalate issues in a timely manner to appropriate subject matter experts or level 3 Production Support Engineers (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.Trading Infrastructure/Platform Status Communications – responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.Supporting and monitoring of the firm's internal systems using an Eyes-on-Glass monitoring modelFacilitate incident & outage managementCollaborate with other technical support engineers who may need assistance working on an issue; leverage their area of expertise to efficiently provide solutions for the customer.Document and create new knowledge base to provide easy reference for effective solutions to trading issuesLevel 2 support – assist with change management and automating processes to achieve efficiency and streamlined trade supportLiaise with dev and BA teams, prioritize tool enhancements, and coordinate and participate in software/new version releasesTrading Platform ManagementPlatform Installs/Updates – coordinate with the Production Support Engineers, vendors, internal application owners and tech support to ensure trading platforms are correctly installed, configured, and testedNew User Setup- responsible for the setup of new user ids, configuring accounts, product permissions, coordinate with execution brokers for risk trading limits, coordinate test tradesUser Trainings- for internal trading applications and coordinate training with vendors for external applicationsUser Migrations- ensure all configurations are correct for traders moving from one platform to another, or changing clearing locationsUser Deprovisioning / Access Maintenance – Perform regular reviews/audits of user ids, access, and permissioning to ensure only necessary ids and technology are deployed for tradingQualifications/Skills Required5+ years of experience in a Trade Support / Business Analyst role with similar responsibilities as part of a trade support team at a top Investment Bank, Hedge Fund or other leading Financial Services institutionExperience in supporting trading in as many of the following products as possible: Equities, Commodities, Futures, Bonds, FX (Preferably someone stronger on the Equities/Commodities side)Familiarity with middle and back-office systems, risk management tools, and with Bloomberg or Reuters market data services is a strong plusAble to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency – problem management and escalationStrong technical problem-solving skills with a good understanding of Unix / Windows environments and intermediate SQL skillsExcellent communication and interpersonal skillsDetail oriented, Demonstrates thoroughness and strong ownership of workQuick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them