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Director, Customer Experience Strategy

Publicis Groupe

PHM, a leading health media agency within Publicis Groupe in the US, seeks a Director, Customer Experience to lead insights-driven strategy across accounts. You will mentor strategists, partner with cross-functional teams, and deliver integrated CX programs that connect customer needs to business results. Responsibilities span development of customer insights, strategy planning from discovery to execution, and ensuring high-quality, client-aligned deliverables. #J-18808-Ljbffr Publicis Groupe

Vacancy posted 4 hours ago
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