Director, Customer Experience Strategy
Publicis Groupe
PHM, a leading health media agency within Publicis Groupe in the US, seeks a Director, Customer Experience to lead insights-driven strategy across accounts. You will mentor strategists, partner with cross-functional teams, and deliver integrated CX programs that connect customer needs to business results. Responsibilities span development of customer insights, strategy planning from discovery to execution, and ensuring high-quality, client-aligned deliverables. #J-18808-Ljbffr Publicis Groupe
- Publicis Groupe in Chicago is seeking a Director, Customer Experience (CX) to lead the development of customer-centered strategies that connect insights to meaningful business outcomes across assigned accounts. This role provides functional leadership for Insights and...Suggested
- About The Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction... ...detail. About The Role DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating...SuggestedHourly payWork at officeLocal areaRemote workFlexible hours
$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper... ...with customers through innovative strategies, advanced analytics, Generative AI, transformative... ...design. We can enhance customer experiences and drive sustained growth and customer...SuggestedLocal area$104.33k - $139.1k
...society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor... ...each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive...SuggestedWork experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week- ...Enablement Manager drives the success of our Customer success teams and how they interact... ...goals and deliver exceptional customer experiences.What You'll DoBusiness Planning:... ...data and metrics to develop enablement strategies and Customer Success playbooks.Tailored...SuggestedH1bRemote workVisa sponsorship
$99.4k - $186.3k
To get the best candidate experience, please consider applying for a maximum of 3 roles within... ...AI CRM, where humans with agents drive customer success together. Here, ambition meets... ...customers through cloud modernization strategies is a plus.Preferred...Full timeWork at officeFlexible hours3 days per week$135.3k - $161.55k
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the... ...Design, implement, and iterate on engagement strategies and playbooks that can scale across...Work at officeLocal areaWork from homeFlexible hours3 days per week- ...DescriptionNexthink is the leader in digital employee experience management software. The company... ..., Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...Renewal Targets: Align on account strategy with the broader account team and work to...Work at officeImmediate startRemote workWorldwideFlexible hours
$98.5k - $172.7k
...Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a... ...engagement & community strategyOwn the strategy and execution of affinity group engagement... ...insights.Ensure consistent customer experience across engagement channels and touchpoints...Full timeTraineeshipWork at office$34.25 - $38.7 per hour
...grow revenue, increase traffic, and boost customer engagement through innovative financial... ...diners to fantastic restaurant experiences, leveraging advanced technology and data... ...guiding clients through product features and strategies to maximize the benefits they receive...Hourly payFull timeTemporary workWork at officeLocal areaFlexible hours3 days per week$110k - $120k
...commerce. About the Role: The Senior Customer Success Manager I brings wide-ranging,... ...apply sophisticated client management strategies to drive successful outcomes in a... ...oversight. Own the end-to-end customer experience for a portfolio of enterprise accounts,...Immediate startRemote workWorldwideFlexible hoursShift work$100k
...Interior and exterior, remodeling and new custom home construction, is seeking a Customer... ...customer health to identify risks and strategies for retention, identify upsell/cross-sell... ...technicians.Customer Success Platform Experience: Schedule service activities and follow...Full timeTemporary work$70k - $85k
...Job Description Job Description Customer Success Manager Location: Remote (required... ...UT,VT) Qualifications: ~3+ years of experience in Customer Success, Account Management,... ..., Product, Voice of the Customer, and Strategy teams to continue to enhance the...Ongoing contractLive inRemote workFlexible hours$90k - $115k
...efficiently and collaboratively every day. With customers in 40 countries, we have grown into a... ...into roadmap conversations and revenue strategy. Commercial Ownership & Growth... ...Education teams to ensure seamless customer experience across the lifecycle. Translate...Temporary workWork from homeFlexible hours- ...AI, engineering innovation and IoT. Our customers include the world's leading public cloud... ...locations around the world, to align on strategy and execution. The company is founder... ...this role to enhance the overall customer experience. Your key responsibility will be to...Work at officeLocal areaRemote workWork from homeWorldwideFlexible hours
$100k - $120k
...professionals each month, and our 1,800+ customers - from breakout startups to Fortune 100... ...to deliver an exceptional customer experience from implementation through renewal and... ...or related emerging search and content strategies Our base salary range for this role...Full timeShift work- ...businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and... ...is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role. Key Responsibilities...Work at officeImmediate startFlexible hours
- ...Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through thoughtful strategy, technical expertise, and strong relationships. We're looking...Full timeRemote work
- ...needs assessments Leverage internal resources to enhance the customer experience Establish and grow senior relationships with assigned... ...quarterly plan to translate customer objectives into an overarching strategy Actively participate in long range strategic planning for...Full timeWork at office
$131.2k - $177.6k
...discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like... ...technology and program/project management experience, you will validate technical solutions... ..., shape cross-organizational technical strategies, and establish best practices in your...Flexible hours- ...accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations... ....You Are A seasoned growth strategist with years of experience translating vision into execution and measurable...Full timeLive inWork at officeLocal area
$148.5k - $247.5k
...GroupCustomer Care GroupJob ProfileSr Director, Client Performance... ...Overview RapidScale is establishing Customer Success as a core revenue-... ...customers consistently experience RapidScale as one accountable... ...stakeholdersCustomer Success Strategy, Programs & PlaybooksDesign,...Full timeRemote workVisa sponsorshipFlexible hours$50 - $54 per hour
Overview Senior Customer Success Manager (Contract) - Remote (Hybrid) Team: Search & Discovery... ...pay will be based on your skills and experience — talk with your recruiter to learn... ...mutual success plans, engagement strategies and frameworks for measurable impact. You...Hourly payContract workWork experience placementRemote work- ...Customer Success Manager ECP is a market-leading SaaS solution that enables senior... ...for customer needs, improve the customer experience, and contribute to scalable processes that... ...systems, influence cross-functional strategies, and see real impact on thousands of customer...Remote work
- Join to apply for the Customer Success Manager role at TransPerfect Do you want to work for... ...optimization of the global production strategy Collaborate with Sales to propose new services... ...and PPT) Extreme focus on customer experience and understanding the voice of the...Full timeWork at office
$175.75k - $228.82k
...connections with your team and our customers, and travel the world using... ...Responsibilities This Director – Customer AI Automation... ...that transform the customer experience across all channels, with an... ...This leader will oversee the strategy, roadmap, delivery, budget,...Hourly payImmediate startRemote work$120k - $173k
...relationships with our large and often most complex customers. The CSM will leverage their knowledge... ...campaign intelligence and campaign strategy consultation, including identifying... ...education including a best-in-class onboarding experience and ad hoc client education. Work...For contractorsWork at officeFlexible hours$144k - $216k
...presence to establish Slalom as a top-of-mind strategy, business, and technology consulting... ...Competencies:* A minimum of 10 years of experience in Financial Services OR a minimum of 10... ...with clients to co-create powerful customer experiences, modern ways of working, and...Temporary workLocal area- ...About The Role The Customer Success Manager, Commercial partners with G2's larger,... ...relationships, develops account success strategies, manages renewal risk, and partners with... ...appropriately while owning the overall customer experience. Contribute to the Customer Success...Work at officeRemote work2 days per week1 day per week
- ...grow and succeed. *The SAP Academy for Customer Success is a development program designed... ...individuals with 1-3 years of professional experience. Candidate(s) will be required to work... ..., solution/industry knowledge, and strategy/tools/process. Enhance skills around...Permanent employmentFull timeWork experience placementWork at officeLocal areaRemote workWorldwideRelocation packageFlexible hours3 days per week
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