Manager Sales

Job Title

Account Management

Key Responsibilities

• Own and develop profitable group business, maintaining direct, senior-level relationships
• Produce senior-level revenue goals
• Coach and develop Sales Managers and Coordinators in prospecting, proposal development, and account strategy
• Lead complex contract negotiations, including multi-year programs, enterprise rate agreements, and large incentive groups
• Execute sales and marketing strategies to maximize profitability while maintaining customer satisfaction
• Represent the hotel at trade shows, industry events, and key client meetings; manage convention and group business

Essential Functions

• Develop and maintain relationships with clients, corporate accounts, and local businesses.
• Identify and pursue new business opportunities to increase revenue.
• Conduct sales calls, site visits, and presentations to prospective clients.
• Respond to inquiries and prepare proposals, contracts, and agreements.
• Achieve monthly, quarterly, and annual sales goals.
• Coordinate with Operations and other departments to ensure successful execution of client needs.
• Attend networking events, trade shows, and community events to promote the property/company.
• Maintain accurate records of sales activities, accounts, and forecasts.
• Monitor market trends and competitor activities.
• Provide excellent customer service and resolve client concerns professionally.

Required Skills and Abilities

• Previous sales, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to negotiate and close business opportunities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and sales systems/CRM platforms.
• Flexible schedule, including occasional evenings, weekends, and holidays if needed.

Performance Standards

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.