Sales Receptionist and Aftermarket Coordinator

Job Opportunity at Mullinax Ford

Mullinax Ford is looking for a personable, hard-working team member who is self-motivated and effectively prioritizes tasks to join our multi-store enterprise. The prime candidate will be able to multi-task accurately in a fast-paced environment while providing top notch customer service.

Schedule: Monday-Friday 9-5

Key Responsibilities

Reception & Customer Service

• Greet and assist all customers, vendors, and visitors in a professional and friendly manner
• Answer and direct incoming phone calls promptly
• Manage front desk operations including mail, messages, and general inquiries
• Coordinate communication between sales, service, and parts departments
• Maintain a clean and organized reception area

Aftermarket Parts Coordination

• Schedule installation of aftermarket parts and accessories (e.g., lift kits, wheels/tires, tint, protection packages, electronics)
• Work closely with the sales and service teams to ensure timely and accurate installations
• Verify parts availability and coordinate ordering with the parts department
• Track all scheduled installs and ensure deadlines are met
• Communicate with customers regarding scheduling, updates, and completion timelines
• Prepare and maintain installation work orders and documentation

Administrative Support

• Maintain accurate records of scheduled jobs and completed installations
• Assist with invoicing, billing coordination, and deal jacket documentation as needed
• Monitor and follow up on pending installs or delayed parts
• Support management with reporting and process improvements

Qualifications for this job:

• Excellent customer service skills
• Must have professional appearance
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
• Capability of multi-tasking and prioritizing work in fast-paced environment with heavy volume of transactions as well as be able to meet and handle deadlines
• Strong attention to detail, and ability to efficiently and consistently produce accurate work
• High school diploma or equivalent
• Valid Driver's license
• Must be able to pass background screening, motor vehicle check, and drug test

Benefits package for full-time employees includes:

• 401(k) Savings Plan
• Medical, dental, vision plans
• Supplemental Insurance
• Employee Purchase Program
• Opportunity for Advancement

We are a Drug Free Workplace and an Equal Opportunity Employer. No phone calls, please apply in person or email resume.