Social Service Representative

Department: Department of Veterans Affairs Location: Location Negotiable After Selection The primary purpose of the position is to complete a basic suicide questionnaire followed by a homeless crisis questionnaire. The Incumbent will respond to questions, research, identify and resolve issues pertaining to the Veterans who need assistance through the VA National Call Center for Homeless Veterans (NCCHV) Crisis Hotline Program. Key Responsibilities Receives inbound telephone calls and Web Chats from Veterans, their families and/or legal representatives Assists Veterans and others by connecting them and/or referring them to local VA Resources, community non‑profits or other social resources Determines appropriate action or identifies alternatives in resolving issues through in‑depth research, interpretation and analysis of record information Prepares and maintains comprehensive administrative records of calls and specific actions taken Enters call information into a computer system Interacts with clinicians, patients and their family Completes a basic suicide assessment when Veterans call in Work Schedule: Full time, 40 hours per week/8 hours per shift. This is a 24-hour, 7-day per week call center, to include days, nights, evenings, weekends, and holidays. The tour of duty is based on organizational needs and will be established after successful completion of the training. Telework: This position may be authorized for Ad hoc Telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Position Description/PD#: Social Service Representative/PD03863A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements & Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $50460 – $82007/yr. Is this position remote or telework eligible? This position is eligible for telework. What security clearance is required? This position requires a Other security clearance. What is the application deadline? Applications close on 2026-10-02. How many openings are available? There are 3 openings for this position. Who is eligible to apply? This position is open under the 'Fed Transition' hiring path. Related Searches Social Service Representative, Social Service Representative jobs, Social Service Representative careers, apply Social Service Representative, Social Service Representative in Utah, Social Service Representative jobs Utah, jobs in Utah, federal jobs in Utah, government jobs Utah, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Department of Veterans Affairs, Department of Veterans Affairs jobs, Social Services, Social Services jobs, USAJOBS Social Services, fed transition jobs, telework eligible jobs, Other clearance jobs, Social Service Representative salary, USA government jobs, federal government careers, USAJOBS.gov, public sector jobs Utah Source: USAJOBS.gov — U.S. Federal Government #J-18808-Ljbffr Veterans Health Administration