Guest Services Representative

Guest Service Representative

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Key Responsibilities

• Elite Guest Service: Greet all guests entering or exiting the hotel and parking garage, consistently displaying 5-star/5-diamond service standards.
• Parking Operations: Safely and efficiently move vehicles to and from the garage upon guest request.
• Financial Technology: Collect valet parking fees utilizing our latest property management and parking software technology.
• Communication: Answer incoming phone calls promptly, professionally, and "with a smile" to assist guests with inquiries.

Qualifications

Essential Requirements

• Hospitality Mindset: Genuine ability to smile, acknowledge, greet, and extend a warm welcome to every customer.

• Professional Image: Highly professional appearance, demeanor, and a commitment to maintaining excellent personal grooming and workplace cleanliness.

• Communication: Ability to communicate effectively in English, both in written and oral forms.

• Experience: Previous experience in Customer Service and/or in the hospitality industry is a big plus.

Physical & Operational Requirements

• Ability to sit or stand for extended periods of time (up to 6 to 8 hours, excluding breaks).

• Environmental Adaptability: Ability to work comfortably outdoors and withstand extreme weather/temperatures.

• Ability to manually calculate parking rates offhand without the assistance of a calculator or fee computer.

• Guest Communication: Ability to answer the telephone clearly to provide directions, record ticket numbers, and deliver overall excellent customer service.

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you.

Location: US-FL-MIAMI