Guest Service Agent

Kimpton Hotels - - Responsibilities: Review arrivals noting special requests, blocking rooms as needed; Check in and out hotel guests in a confident, professional and friendly manner; Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information; Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift; Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests