Vice President, Operations

Vice President, Underwriting Operations Service Management

About the Company

Market-leading specialty insurer providing a wide range of property, casualty & specialty insurance services

Industry
Insurance

Type
Public Company

Founded
2002

Employees
1001-5000

Categories

• DNN
• DotNetNuke
• Insurance Agents
• Property and Casualty Insurance

Specialties

• property
• casualty
• specialty
• and specialty

About the Role

The Company is seeking a VP, Operations Service Management (OSM) with a strong background in operations, service management, or operational excellence. The successful candidate will be responsible for establishing and scaling a service management operating model that ensures clear ownership, measurable performance, and reduced operational disruption across underwriting operations, IT, and business functions. This role is pivotal in driving service performance and accountability, leading service issue resolution, and building a central OSM function focused on governance, performance reporting, and analytics. The VP will also be expected to orchestrate cross-functional execution, establish governance and decision-making rhythms, and drive execution discipline and behavior change. Candidates for the VP, OSM role at the company should have 10-15+ years of experience and a proven track record in driving enterprise-level performance improvement. Key capabilities include enterprise prioritization and trade-off management, cross-functional leadership, operating model design, and conflict resolution. The role requires a leader who can operate at both strategic and execution levels, build structure and discipline, and is comfortable with enterprise-level visibility and influence. The ideal candidate will have a bias toward action, speed, and measurable outcomes, and will be instrumental in driving the company's culture of accountability, transparency, and continuous improvement.

Hiring Manager Title
Head of Underwriting Operations

Functions

• Operations