Senior Technical Account Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us.

Senior Security Technical Account Manager

Security Technical Account Manager

Fastly is looking for a Senior Technical Account Manager focused on Fastly Security products in North America. Our Senior Technical Account Managers deliver strategic technical initiatives for our customers in coordination with our Security Solutions teams. As a TAM, you will be collaborating with Product Management, Engineering, Support, and Security Research teams to help some of our biggest clients.

What You'll Do:

• Serve as the primary security point of contact and trusted advisor for a portfolio of strategic enterprise customers, supporting their security goals and strengthening long-term partnerships between customers and Fastly.

• Build deep relationships with customer security, engineering, and leadership teams, acting as a technical and strategic security advisor at both tactical and executive levels.

• Provide tailored security recommendations aligned to each customer’s infrastructure, application architecture, and business requirements, ensuring effective adoption and optimization of Fastly’s security solutions.

• Act as the voice of the customer internally, advocating for customer needs, priorities, and feedback with Product, Engineering, Support, CSOC, Sales, and Leadership teams.

• Collaborate cross-functionally to drive resolution of complex security issues, escalations, and investigations, ensuring clear communication and timely outcomes.

• Identify opportunities to improve customer experience and team efficiency by driving internal process improvements, automation, and tooling enhancements.

• Design and deliver security workshops, technical deep dives, and enablement sessions tailored to customer needs and threat landscapes.

• Contribute to internal initiatives such as professional services engagements, security programs, or special projects as assigned.

• Coach and mentor junior team members, supporting onboarding, skill development, and knowledge sharing across the team.

• Help create, maintain, and improve internal documentation, playbooks, and best practices to scale the Security TAM function effectively.

What We're Looking For:

• 8+ years in customer-facing technical roles (TAM, Sales Engineering, Support, or Professional Services) supporting enterprise customers, ideally in cloud, CDN, or application security environments

• Strong expertise in application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security

• Solid understanding of the internet and application fundamentals, including DNS, TLS, BGP, and modern application architectures

• Proven ability to move from reactive support to proactive security guidance, improving customer security posture and long-term outcomes

• Trusted advisor mindset with strong customer empathy, capable of engaging both technical teams and executive stakeholders

• Familiarity with scripting or automation (e.g., Python, Go, or similar) to improve workflows and efficiency is a plus

• Excellent written and verbal communication skills; proficiency in English required

• Willingness to travel occasionally for customer engagements

We’ll be super impressed if you have experience in any of these:

• Previous experience in CDN, security, web performance, cloud environments

• Experience working with cloud-native and distributed systems, including containers (Docker), Kubernetes, and microservices

• Proficiency with Configuration Management and IaC tools to automate security deployments

• Experience with AWS, Azure, or Google Cloud

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is a remote role and open to candidates residing in the US.

This position may require travel as required by your role or requested by your manager.

Salary:

The estimated salary range for this position is $122,280 to $172,632.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives.Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at View email address on click.appcast.io or View phone number on click.appcast.io.