Bilingual Customer Service Representative - B030

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Salt Lake City, UT, US 30+ days ago Requisition ID: 2939 Now Hiring: Bilingual (Spanish/English) Customer Service Representative Location: Salt Lake City, UT | Schedule: Full-Time, Non-Exempt Serve with Excellence. Support with Care. At Mygrant Glass , we’re looking for a dependable Customer Service Representative to provide outstanding support to our customers and branch operations. In this role, you’ll be the first point of contact for both English- and Spanish-speaking clients—handling calls, processing orders and payments, and ensuring professional, accurate, and timely service. Beyond the front desk, you’ll assist with returns, account management, and coordination with the warehouse team to maintain smooth and efficient operations. As a key member of our branch team, you’ll communicate clearly, problem-solve effectively, and deliver the exceptional service that defines Mygrant Glass . Why Join Mygrant Glass? We’re the largest independent auto glass distributor in the United States—but we operate with the values of a family-owned company. We value safety, teamwork, and providing opportunities for growth. Benefits Competitive hourly pay Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holiday pay On-the-job training and advancement opportunities Stable, Monday–Friday schedule with limited weekend hours Reports to: Branch Manager Schedule: M-F Dayshift w/ rotating Saturdays Position Summary A Customer Service Representative works with clients who have orders, complaints or require information about products/servicespurchasedfrom the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Essential Job Functions The following responsibilities are subject to change based on the needs of the company and the employee level. Enter customer orders for auto glass parts and process customer returns. Process daily cash, credit cards, and check deposits with accurate data entry. Assist with inventory – interacting with operation warehouse inventory control. Interact with customers via telephone and in-person providing information and assistance. Manage customer accounts with discretion and elevate customer concerns as needed. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution. Keep records of customer interactions, process customer accounts and file documents. Manage large amount of incoming phone calls. Develop working knowledge of the evolving products and services to better serve customers. Professional Experience, Skills, Abilities Professional demeanor with superior telephone and people skills. Able to communicate clearly. Must be organized and able to multi-task. General knowledge of Microsoft products. Type 30 wpm (preferred). Ability to work collaboratively in a team environment. Excellent at resolving customer conflict. Willing to learn and follow directives. Exhibit patience and attentiveness. Exceptional time management skills with impeccable follow through. Technologically proficient. Education Requirements High School Diploma, GED or equivalent preferred. Physical Demands This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects; Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift. Equal Opportunity Statement Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship. Base Salary The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days. #J-18808-Ljbffr Mygrant Glass