Senior Vice President, Client Services

Montclair, United States | Posted on 07/26/2022

This client is an agency/consultancy firm focused exclusively on market access (ie, payer marketing) – is seeking a Senior Vice President, Client Services who wants to contribute, learn, and advance in a highly collaborative, high-energy setting. Their culture will empower you to stretch your capabilities and fulfill your potential.

This client is dedicated to helping pharmaceutical and biotechnology companies gain market access for their brands and thrive in the changing healthcare landscape. They also specialize in helping other types of healthcare companies, including service providers and technology companies capitalize on changing market dynamics and healthcare reform trends. This client operates at the intersection of traditional market research, strategy consulting, and advertising agency services. This innovative model allows us to help clients deeply understand their customer targets and then engage with precision and purpose to drive results

This client works to maintain a culture that is entrepreneurial and excellence oriented. They invest in the professional growth and development of their teams, collectively and individually and they actively encourage and support their team in gaining new experiences and building new skills that can be shared with each other and with their clients. They also believe strongly in the value of collaboration. This client's employees enjoy significant autonomy and flexibility, yet work closely in teams to offer clients the benefit of their collective experience, talents, and perspectives.

Requirements

The role of SVP, Client Services operates at a senior level working closely with the management team to ensure the company strategy is met, working across teams and with project leads to drive new business and enhance the agency’s offerings. Works closely with scientific team lead as well as project leads to develop strategy and helps deliver high quality outputs. We’re seeking an idea-generating, solutions-oriented agency leader that will drive agency growth. This is a management, client-facing role. The experience, responsibilities, and skills listed below are subject to change.

• Minimum 10 years of experience in a fast-paced agency environment
• Bachelor’s degree in Marketing, communications, Advertising or related field
• Candidates must possess US work authorization
• Experience in market access and managed markets
• Develop and maintain inspirational client relationships that provide strategic thought leadership
• Ability to master and maintain a working knowledge of the clients’ business, competition, consumer and industry trends
• Maintain continuous dialogue with client stakeholders to ensure healthy relationships on client programs
• Collaborate with key agency leads on thought leadership to position this client as a premiere Market Access agency solution to clients
• Lead and inspire cross-functional collaboration internally
• Ensure that company processes and procedures are being followed consistently
• Set vision, articulate expectations and support the account team in order to meet and exceed client expectations
• Monitor financial objectives for the agency
• Broad knowledge of all aspects of content marketing, brand communications and creative/editorial development
• Solution-oriented toward problem/challenge solving to meet internal operational needs and overall client expectations
• Develop new business and growing current accounts
• Manage the new business strategy, working with the Principal
• Follow-up and track new business contacts and leads– using these to generate opportunities for capabilities meetings and new business proposals/pitches
• Excellent presentation and pitch skills
• Understanding of pharmaceutical and health related issues
• Must have previously been the strategic planner on creative promotional agency accounts
• Articulate strategic objectives in managing and growing client relationships
• Drive client brand and business objectives forward
• Work with teams to actively seek new business opportunities from existing clients and new clients derive targeted plans to bring this about lead activities to generate this business
• Participate and promote networking internally and externally to identify business opportunities
• Head up pitches with new business development team
• Previously must have been the designer of comprehensive strategic message plans with relevant tactics to achieve marketing objectives
• Convert opportunities into revenue; collaborating internally to execute and deliver high quality deliverables
• Demonstrated experience and success in leadership of cross-functional agency teams
• High motivation, good work ethic, maturity and personal initiative
• Strong attention to detail
• Personnel development and motivation skills – ability to manage and motivate personnel and peers
• Additional responsibilities maybe added as the business changes and they continue to grow.
• Fluency in Microsoft Office applications
• Excellent verbal and written communication skills both for client liaison and for scientific and strategic content
• Recruit and hire (in conjunction with Operations) highly qualified talent to meet client program objectives
• Occasional travel maybe required
• Proven previous experience working in major departments within an agency
• Must have previously managed teams of 5+ direct reports
• Proven track record of identification and generation of new business
• Must have previously been a key participant and lead executive at major new business pitches
• Proven ability to bring tactical innovation to provide clients with fresh offerings
• Provide supervision, management, leadership, guidance and development opportunities within the account discipline
• Previously must have built and delivered plans including multi-year prelaunch market preparation through mature product promotion
• Leadership capability
• Proven ability to analyze marketing and medical issues to identify potential challenges and propose communications/educational solutions to clients
• Judgement and problem solving
• Must be client facing
• Strong writing, oral communication, and presentation skills
• Strategic thinking and analytical skills