Cafe' Services Supervisor (15330)

Café Services Supervisor (Part-Time)

Join a talented team of employees who daily draw inspiration from the Frick's world-class art exhibitions, rich, local history and beautiful grounds and gardens.

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

Hours: 28 hrs /week, Cafe is open 9:00 to 4:00 Tuesday thru Sunday. Must have open availability to work, weekends, and some holidays and occassional special evening events.

We offer a flexibile schedule to work with the right candidate. This postion may be a great opportunity for parent with school age children.

Reports to: General Manager of Café Services
Status: Part-time, Non-exempt, not tip eligible

Salary: $20 - $30 per hour (based on experience)

Responsibilities:

Supervisory Responsibilities (50%):

Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge

Supports ongoing learning and development of team members

Directs Café staff by prioritizing duties and ensuring productivity

Oversees wine bar for events

Helps to create and foster a respectful and inclusive team environment

Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

Café Services (30%):

Provides exemplary customer service to guests while working shifts alongside Café Services staff

Works with Café Manager to troubleshoot POS system and other front of house equipment

Interacts with guests to get feedback on product quality and service levels

Handles visitor inquiries, complaints, and requests

Maintains safety and food quality standards at all times and in all areas of the Café

Maintains supply inventory of office and Café

Receives and puts away deliveries

In partnership with the Café Manager, modify or create menus that meet quality standards

Prepare meals and prep support as needed

Administrative Responsibilities (20%):

Ensures all end of day reporting is completed

Assist in register programming, end of month reporting, and inventory

Maintain up to date knowledge of industry standards and best practices

Qualifications:

Must have excellent customer service and communication skills

Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity

Minimum of 1 year of café restaurant supervisory experience required

Knowledge of food safety standards and best practices

Must have basic computer skills, experience with Points of Sale (POS) systems a plus

Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise

Availability to work weekend and evening hours

Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

Employment Type: Part Time

Years Experience: 1 - 3 years

Salary: $20 - $30 Hourly

Bonus/Commission: No