Front Desk Agent

Front Desk Agent at Flamingo Resort & Spa

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

As a Front Desk Agent at Flamingo Resort & Spa, you are the first and last point of contact for our guests. You play a vital role in creating a welcoming atmosphere by delivering exceptional customer service, ensuring smooth check-in and check-out experiences, and assisting guests with their needs throughout their stay. This position requires professionalism, attention to detail, and a genuine passion for hospitality.

Essential Responsibilities:

• Greet guests warmly and provide a positive first impression of Flamingo Resort & Spa.
• Perform accurate and efficient guest check-ins and check-outs in accordance with brand and property standards.
• Handle guest inquiries, requests, and concerns promptly and professionally, escalating issues as needed.
• Process room assignments, payments, billing adjustments, and cash handling with accuracy.
• Maintain knowledge of hotel services, amenities, promotions, and local attractions.
• Communicate effectively with Housekeeping, Engineering, and other departments to support guest satisfaction.
• Monitor room availability, occupancy levels, and special guest requests, including VIPs and groups.
• Enroll guests in Hilton Honors programs and promote brand initiatives as assigned.
• Follow all Flamingo Resort & Spa policies, procedures, safety guidelines, and code of conduct.
• Maintain a clean, organized, and professional front desk area at all times.

What are we looking for?

Qualifications:

• Previous customer service experience required; hotel front desk experience preferred.
• Experience with hotel property management systems (such as OnQ) preferred but not required.
• Strong communication and interpersonal skills with a guest-focused mindset.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Must be flexible to work various shifts, including weekends and holidays.
• High school diploma or equivalent required; hospitality education a plus.
• Ability to stand for extended periods and lift up to 25 pounds occasionally.

Compensation:

$18.50 - $20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.