Administrative Clerk

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland Reports to: Intake Director and CEO Education & Experience: High school diploma or equivalent required; BA/BS preferred. 1–3 years of administrative experience, with preference for experience in mental health or substance use settings. Strong verbal and written communication skills required. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment. Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners. Key Responsibilities: Answer and direct phone calls professionally; provide basic program information. Greet clients and visitors with courtesy and professionalism. Maintain confidentiality of sensitive client and office information. Perform data entry, filing, document preparation, and correspondence. Track reimbursements, office expenditures, and assist with report reconciliation. Independently draft letters, memos, and internal communications. Assist with intake processes and other special projects assigned by the supervisor. Handle multiple tasks efficiently under high-stress conditions. Communicate effectively with clients, staff, and others to resolve questions or concerns. Other Position Characteristics: Requires constant mental alertness, attention to detail, and accuracy. Supports overall office efficiency by assisting staff and leadership. Friendly, compassionate, and capable of understanding client challenges. Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification. Why PGIC: Join a dedicated team providing meaningful services in Baltimore. Work in a professional environment that values growth, collaboration, and client-centered care. Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency. Staff Name (Print): _______________________________________________ Staff Signature: _______________________________________________ Date: __________ HR (or Designee) Signature: _______________________________________ Date: __________ #J-18808-Ljbffr The Patient Global Impression of Change (PGIC)