Clinical Application Support

Job SummaryDue to our continued growth, we are in search of qualified and focused individuals for a vital role in our Information Technology department. Our Clinical Application Support role works closely with multiple departments to help identify technical and user support issues of our internal software applications. This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers while providing exceptional support for both our internal and external users. ResponsibilitiesInterpret study protocols, protocol amendments, and other relevant operational documents for system set-up;Import data between systems;Act as a liaison between end users and application development teams while maintaining the interests of end users; Develop and implement approaches for the use of software applications as they apply to individual users and study teams;Work with internal and external users to ensure file formats meets systems requirements for to import data files;Write tSQL queries to interact with reporting database when setting up data feeds and integrations, andPerform other system-related tasks to meet company objectives.QualificationsBachelor's degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;Good organizational skills, very detail oriented, flexible, and possess good communication skills;Ability to interact with staff and external users from multiple countries;Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;Demonstrated ability to learn new technologies/applications;Familiar with field’s concepts, practices, and procedures; andKnowledge of Microsoft Windows operating systems.Medpace OverviewMedpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.Why Medpace?When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.Purpose-Driven WorkWork alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellenceCollaborative CultureContribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.Leadership throughout Medpace is both accessible and approachableContinuous Growth & DevelopmentOffice based environment with on-site mentorsDefined career paths with clear advancement opportunitiesIndustry renowned onboarding and training programs designed to accelerate professional developmentOngoing training and continuous learning opportunities throughout your careerAn environment that encourages employees to influence change, contribute ideas, and grow quicklyOther Employee BenefitsCompetitive compensation programs that recognize and reward performanceComprehensive health, wellness, retirement, and PTO benefitsOffice based culture with occasional WFH that provides flexibility for eligible positions after trainingCompany-sponsored social events and intramural sportsCincinnati Headquarters ExperienceA modern corporate campus designed to support collaboration and productivityMultiple on-site dining options in the heart of Madison SquareFree on-site parkingConvenient access to on-site 24-7 fitness and wellness facilitiesWhat to Expect NextA Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.Job SummaryCategory: IT Infrastructure & Support