Customer Support Representative

TEKsystems is actively hiring career-driven professionals for a Hybrid Collections Counselor opportunity with a Fortune 100 Financial Institution in the Phoenix area. This is an excellent opportunity for individuals seeking stable, long-term employment with strong work-from-home flexibility while still maintaining connection with a collaborative team environment. Job Details Hybrid schedule - work primarily from home after training. Minimal onsite requirement - only ~1 week per quarter onsite. Key Responsibilities Managing inbound and outbound customer calls in a call center environment. Working within an auto-dialer system. Handling early-stage collections (1-30 days past due). Averaging 80-120+ calls per day. Providing financial guidance and solutions to customers. Supporting consumer loan and credit card accounts. Schedule & Training Training: Monday-Friday 8:00 AM – 4:30 PM (MT). First week onsite. Post-training, Monday – Saturday 5-day workweek. Shifts: 9:30 AM – 6:00 PM (MT) or 10:30 AM – 7:00 PM (MT) (varies seasonally). Work Environment Hybrid model after training. Onsite requirement limited to ~1 week per quarter. Majority of work performed remotely from home. Structured, team-oriented call center environment with support and coaching. Job Type & Location Contract to Hire position based out of Scottsdale, AZ 85254. Pay $20.85–$20.85/hr. Benefits Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available. Life Insurance (voluntary life & AD&D for employee and dependents). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Paid time off/leave (PTO, vacation or sick leave). Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr