Strategic Partner Manager

About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. About the Role As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross‑functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. You’ll be excited about this opportunity because you will… Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers We’re excited about you because you have… 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy Proven track record of driving measurable growth and retention across the majority of a book of business Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations Collaborative mindset with experience serving as a trusted partner and informal mentor within a team Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. Salary range: $71,440 – $120,000 USD. Total on‑target earnings (base + commissions): $102,000 – $150,000 USD. DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. The benefits also include medical, dental, and vision coverage, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We provide accommodations for applicants with disabilities. Please inform your recruiting contact upon initial connection. Statement of Non‑Discrimination We are committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation occurs when everyone has a room at the table and the tools, resources, and opportunity to excel. No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtle forms of inappropriate behavior. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce and strongly encourage applicants from all backgrounds. #J-18808-Ljbffr