Patient Service Representative II

Job Description - Patient Service Representative II (2600096S) Position located within the Pediatric Physical Therapy department What You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow. Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Education High School Equivalent / GED (Required) Work Experience 1+ years experience as PSR-1. (Required) and Customer service experience, preferably in the medical field. (Required) Knowledge, Skills, & Abilities Typing skills – 30 wpm. (Required proficiency) Excellent verbal/communication skills. (Required proficiency) Detail oriented. (Required proficiency) Basic computer knowledge. (Required proficiency) ICD9 coding and medical terminology (Preferred proficiency) Demonstrates effective leadership, organizational, written, and oral communication skills. (Required proficiency) Licenses and Certifications Certified Healthcare Access Associate (CHAA) (Preferred) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely up to 20 lbs Carrying Rarely up to 20 lbs Pushing Rarely up to 20 lbs Pulling Rarely up to 20 lbs Climbing Rarely up to 20 lbs Stooping Rarely Kneeling Rarely Crouching Rarely Reaching Rarely Handling Occasionally Grasping Occasioanlly Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10% Primary Location United States-Ohio-Westlake Work Locations 902 Westpoint Parkway 902 Westpoint Parkway Suite 320 Westlake 44145 Job Administrative Support Organization #J-18808-Ljbffr University Hospitals