Customer Account Manager (CAM) SMB

Customer Account Manager (CAM) SMB

Location: Hybrid Durham, NC

About this Opportunity:

Our client high-growth SaaS organization focused on helping businesses simplify complex financial and compliance processes is seeking a Customer Account Manager (CAM) to support and grow existing SMB customer accounts.

This role is ideal for someone who thrives in relationship-driven sales, enjoys partnering closely with customers, and has a strong ability to identify expansion opportunities while delivering an exceptional customer experience. The CAM will play a key role in driving Annual Recurring Revenue (ARR), customer retention, and long-term account growth across an assigned book of business.

This is a hybrid role that must be based in Durham, NC.

About You:

• You have 48+ years of experience in quota-carrying SaaS sales, account management, or customer growth roles.
• You consistently exceed quota and have a proven track record of 110%+ attainment.
• You are highly skilled at expanding existing customer accounts through strategic upsell and cross-sell motions.
• You are confident engaging executive stakeholders including Controllers, VP Finance leaders, and CFOs.
• You know how to create pipeline opportunities proactively instead of relying solely on inbound demand.
• You have experience managing complex, multi-threaded sales cycles across multiple stakeholders.
• You are disciplined with forecasting, CRM hygiene, and opportunity management.
• You thrive in a hybrid environment and are comfortable operating autonomously while collaborating cross-functionally.

What You Will Do:

• You will own a portfolio of SMB customer accounts with full accountability for ARR growth, retention, and expansion.
• You will consistently exceed quota through proactive pipeline generation and whitespace opportunity identification.
• You will develop and execute strategic account plans focused on long-term customer growth and multi-product adoption.
• You will build trusted relationships across Finance, Tax, Operations, and executive leadership teams.
• You will position solutions around measurable business outcomes including compliance, operational efficiency, scalability, and risk reduction.
• You will lead complex deal cycles including negotiations, forecasting, and deal strategy execution.
• You will identify churn risks early and proactively drive customer retention initiatives.
• You will maintain strong pipeline discipline and forecasting accuracy within Salesforce or equivalent CRM platforms.
• You will collaborate with Marketing, Customer Success, Product, and Leadership teams to deliver a seamless customer experience.
• You will act as a strategic partner to customers while uncovering new revenue opportunities within the existing account base.

What You Will Need:

• Bachelors degree or equivalent practical experience.
• 48+ years of experience in SaaS sales, customer account management, or revenue-focused customer growth roles.
• Proven success managing existing customer relationships with measurable ARR growth results.
• Strong experience selling into SMB and Mid-Market organizations.
• Excellent communication, presentation, negotiation, and executive engagement skills.
• Strong forecasting discipline and CRM management experience.
• Ability to manage multiple opportunities and stakeholders simultaneously.
• Experience in SaaS, FinTech, ERP, payroll, finance, tax, or compliance-focused industries is highly preferred.
• Experience working with ERP ecosystems such as NetSuite, SAP, Oracle, or Microsoft Dynamics is a plus.

Whats in it for You:

• Opportunity to manage and expand a high-value SMB customer portfolio in a growing SaaS organization.
• Strong visibility with leadership and direct impact on customer growth and retention outcomes.
• Collaborative and customer-focused sales culture with ongoing professional development.
• Competitive compensation structure with performance-based incentives.
• Comprehensive benefits and hybrid work flexibility.
• Clear career growth opportunities into senior account management and leadership roles.