Payor Contracting Account Service Manager- BioPlus Specialty Pharmacy

Title: Account Service Manager

Location : 3200 Lake Emma Rd. STE 1000, Lake Mary, FL 32746

Schedule : Monday - Friday

Hybrid : This role requires associates to be in-office 1 - 2 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offers consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

The Account Service Manager will be responsible for providing advanced customer service representation and strategic planning for large accounts.

• Provides strategic planning and account management for large accounts.

• Directs and manages the administration of contractual requirements and obligations.

• Manages the new and renewal implementation process for accounts.

• Interfaces with operations to ensure smooth delivery of services.

• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.

• Makes recommendations for improvements to meet customers' expectations.

• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.

• Coordinates open enrollment meetings, renewal process and training sessions.

• Makes routine account visits.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Project or Product Management Experience

• Payor Experience

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