Dispatcher

Job Description

Job Description

ROBERT HALF is hiring on a CONTRACT-TO-HIRE basis for MULTIPLE Dispatchers to join a high-volume alarm monitoring team in Knoxville, Tennessee. This Contract to permanent position is ideal for someone who can stay composed in urgent situations, communicate clearly, and manage multiple tasks with accuracy. In this role, you will help coordinate responses to alarm activity from commercial locations while ensuring customers and emergency personnel receive timely, attentive support. 2nd Shift- onsite 3p-11p.

Responsibilities:

• Review incoming alarm, trouble, and supervisory notifications and determine the appropriate next steps based on established response procedures.

• Handle signals tied to burglary, fire, medical, and other emergency events from commercial properties in a timely and organized manner.

• Place outbound calls to verify incidents, alert emergency services when needed, and contact designated account representatives.

• Maintain clear, attentive communication with customers and responders during high-pressure situations.

• Record event details, actions taken, and response outcomes accurately within the monitoring platform.

• Enter, update, and verify account and incident information with strong attention to detail across computer-based systems.

• Prioritize multiple active events at once while meeting response expectations in a fast-paced operations setting.

FOR IMMEDIATE CONSIDERATION PLEASE APPLY AND CONTACT OUR OFFICE AT: View phone number on ziprecruiter.com

MUST UNDERGO A DRUG, BACKGROUND CHECK PRIOR TO HIRING.

• Previous experience in dispatching, alarm monitoring, call center operations, customer support, or emergency response is preferred.
• Strong verbal communication skills with the ability to remain calm and effective during urgent situations.
• Comfort using multiple computer applications, monitoring screens, and data entry systems throughout the shift.
• High level of accuracy in documentation and information entry.
• Ability to work a flexible schedule that may include evenings, overnight shifts, weekends, and holidays.
• High school diploma or equivalent is preferred.
• Dependable work habits, sound judgment, and the ability to manage several priorities at the same time.