3rd Party Debt Collections Representative

Job Description

Job Description

Debt Collections Representative – Hourly Pay + Unlimited Monthly Bonuses Buffalo, NYCMS is hiring Full-Time Debt Collections Representatives to join our growing team in Buffalo. In this role, you will work in a third-party collections environment, partnering with customers to resolve past-due accounts through respectful, compliant, and solution-focused conversations.As a third-party agency, we represent a variety of clients, giving you exposure to different account types and helping you build valuable collections and negotiation skills.With over 20 years of success in the Buffalo area, CMS offers the stability, support, and earning potential collectors are looking for. This is a great opportunity for both experienced collectors and motivated candidates looking to start a career in collections. Now Hiring – Paid Training Starts September 21, 2026Start your new career with fully paid, hands-on training-no prior collections experience required. What You'll DoHandle inbound and outbound calls for third-party client accountsWork with customers to create realistic and manageable payment solutionsMaintain strict compliance with FDCPA and all applicable regulationsAccurately document account activity and payment arrangementsMeet or exceed performance and quality goals Schedule & TrainingTraining Start Date: September 21, 2026Training Schedule: Monday–Friday, 9:00 AM – 5:00 PMDuration: 2 weeks (fully paid)After Training: Full-time schedule with a mix of morning and afternoon shifts Pay & Bonus Structure$18.00/hour – Starting Base PayUnlimited monthly bonus opportunities (top performers earn significantly more)$150 sign-on bonus after 60 days BenefitsMedical, Dental, and Vision Insurance401(k) with company participationPaid Time Off (PTO)Fully paid trainingStable, long-term career opportunity QualificationsStrong communication and negotiation skillsProfessional and confident phone presenceAbility to remain empathetic, respectful, and compliant on every callCollections or call center experience preferred, but not required Why Join CMS?Established, reputable company with 20+ years in BuffaloBuilt by collectors, for collectorsSupportive team environment with growth potentialUncapped earning potential through bonuses Apply TodaySecure your spot in our September 21 paid training class-positions are limited! #ZR