Head of Customer Experience — Build & Scale CX
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Ever in San Francisco or Los Angeles is seeking a Senior Manager, Customer Experience to build and lead the CX function from the ground up. You will own the customer relationship across the journey, stand up the ticketing system, and shape how Ever treats its customers. You will hire and lead a CX team and partner with Sales, Finance, Reconditioning, and Delivery to ensure seamless, proactive service. Initial focus is hands-on; as volume grows, you will scale the team, establish SLAs, and drive #J-18808-Ljbffr jobr.pro
- Ever, a San Francisco-based EV dealership, seeks a Senior Manager, Customer Experience to build and lead a unified CX function from the ground up. You will own the customer journey from pre-purchase to post-delivery, stand up a ticketing system, and partner with Sales,...Suggested
- Parafin is seeking a Head of Customer Experience to own and scale the entire CX function. This full-time exempt leadership role is based onsite in San Francisco... ...of small businesses across partner platforms, building the team, systems, and standards needed for white-...SuggestedRemote jobFull time
- Ever is a direct-to-consumer dealership built around used EVs. As Senior Manager of Customer Experience, you will build and lead Ever's CX function from the ground up, owning the customer journey from pre-purchase to post-delivery across SF/LA hubs. Based in San Francisco...Suggested
$185k - $250k
...commercial insurance is still human-led. We're building the inverse: 90%+ AI‑led, pushing... ...humans more effective, improves the customer experience, and eliminates friction at every step... ...to build the systems that let CX scale non‑linearly. This isn’t a call‑center...SuggestedWork at officeImmediate startRelocation$145k - $190k
...the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer experience... ...businesses across our partners' platforms — building the team, systems, and standards... ...of support specialists, own our CX metrics end‑to‑end, and partner...SuggestedFull timeWork at officeWork from homeShift work$150k - $170k
...s where we come in. Found is building tools that give self‑employed... ...company‑wide strategy; synthesize customer trends, collect product... ...moving; define strategy for the CX organization Collaborate on... ...this role, you have: 7+ years experience managing a customer support...Self employmentRemote workFlexible hours$200k - $260k
Beneficial Deployments Customer Success Manager, Scaled Partnerships About Anthropic Anthropic’s mission... ...business leaders working together to build beneficial AI systems. About the... ...maintaining the personalized, high‑value experience that defines Anthropic. You’ll...Work at officeVisa sponsorshipFlexible hoursShift work$110k - $165k
...agents think together. We’re building one place where your knowledge... ...Notinos (our employees) are customer zero in bringing this future... ...programs. Design and run at-scale outreach campaigns to key points... ...'ll Need to Bring 3+ years experience at a fast‑growing software...$200k - $260k
About The Role As Anthropic scales its customer base across Claude Enterprise, Claude Code, and our API, we need to extend world‑class... ...human intervention. You’ll “Claudify” the customer experience by building AI‑powered processes that transform how customers adopt...Work at officeVisa sponsorshipFlexible hours- ...Pylon Scaled Customer Success Manager Pylon is the all-in-one B2B post-sales platform powered by conversational... ...ownership, real responsibility, and a lot to build. We Don't Believe Scale Should Mean Worse Customer Experience We believe that by using our own tools and...Work at officeRelocation
$100k - $130k
Apply for Scaled Customer Success Manager at Ivo in San Francisco, CA, US. This visa sponsorship... ...through a streamlined onboarding experience, helping them get to value quickly. Proactive... ...churn. Scaled Engagement Programs: Build and maintain scalable resources—email sequences...Work at officeVisa sponsorshipRelocation package$125k - $250k
...development company focused on building extraordinarily productive... ...quality. Role Overview As a Scaled Success Program Manager at CodeRabbit... ...advocate, ensuring every customer achieves measurable... ..., code quality and developer experience. This is a high‑impact, customer...$85k - $160k
...at the frontier of AI, come build it with us. As an Engagement... ...the AI search program for your customers, ensuring successful... ...strategies in partnership with the Scale team to ensure hundreds of SMB... ...you are 2 or more years of experience working with scale, tech-touch...Work at officeShift work$75k - $80k
...forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis... ...We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity... ...continuity and a strong ongoing experience Track and reinforce...For contractorsRemote work$138k - $150k
...Senior Customer Success Manager — Enterprise We’re seeking... ...a coordinated customer experience, and own customer... ...Own a unique Enterprise scaled portfolio: manage 70‑85... ...in a co‑led Sales and CX model that owns the full... ...workflows where appropriate. Build strong product...- Airwallex is seeking a founding Global Customer Insights Lead in San Francisco to interview... ...You’ll define the insights strategy and scale a distributed team across time zones, partnering... ...GTM, and investment decisions. You will build dashboards, monitor competitors, and...
- ...their hiring, alongside 5,000+ customers from early‑stage startups to... ...Capital. The Role We're building the systems that turn great individual... ..., lifecycle automation, and scaled programs that drive adoption,... ...growth SaaS company. Proven experience building scaled customer...Relocation
- ...wins, tackle challenges head-on, and push... ...internal salary structures, experience, skills and other job-... ...Financial Wellness & Wealth Building 401(k) with 6%... ...Now Hiring: Director of Customer Experience We’reseekingan... ...success building and scaling customer support or call...Full timeTemporary workImmediate startRemote work
$100k - $130k
ivo in San Francisco is seeking a Scaled Customer Success Manager to manage a high-volume SMB customer base and drive adoption. This role... ...candidate should have at least 1 year of customer-facing experience, strong communication skills, and familiarity with CRM tools...Work at office$200k - $260k
A leading AI company in San Francisco is looking for a Scaled Customer Success Manager to enhance customer engagement across their AI products... ...candidates will have 3-5+ years in customer-facing roles, experience with digital-first engagement, and a data-driven mindset....$200k - $260k
Anthropic is seeking a Customer Success Manager for its Beneficial Deployments team in San Francisco. This role focuses on scaling customer engagement with mission-driven organizations... ...AI adoption. The ideal candidate has experience in customer success and partnerships,...- A leading supply chain technology firm seeks a Customer Success Manager to enhance customer onboarding, engagement, and retention. In this... ...will have 5-8 years in B2B SaaS, a knack for relationship building, and a proven track record in driving product adoption. Join a...Remote job
$125k - $250k
CodeRabbit, based in San Francisco, is seeking a Scaled Success Program Manager to enhance adoption of their AI-assisted code review platform. You will work closely with engineering and customers to ensure high productivity and code quality. Ideal candidates will have...$132k - $163k
...commitment to serving our customers, communities, and each... ...you Hover's Customer Experience team is at an inflection... ...Your role will be to build and run our ‘agent team... ...your role. Our Inbound CX team handles thousands... ...opportunity to define how Hover scales customer experience...Full timeFor contractorsWork at officeLocal areaFlexible hours$239k - $270k
Menlo Ventures is looking for a leader of Customer Experience & Safety Operations at Suno in San Francisco. You will spearhead support and community... ...will have over 12 years of experience in operations, building support systems from scratch, and strong analytical skills....- Affinity is building a world-class Customer Success organization and seeks a CS Operations Manager to drive scale, insights, and processes within the Revenue Operations team. You’ll partner with CS leadership, RevOps, Product, and Finance across a high-visibility program...
$186.3k - $222.55k
Fin is the AI Customer Agent company on a mission to help... ...perfect customer experiences. Our AI Agent Fin is the... ...values, we push boundaries, build with speed and... ...structural cost reduction, CX innovation, or both. Collaborate... ...design at enterprise scale. Strong technical...Work at officeLocal areaWork from homeFlexible hours3 days per week- ...engagement with the Profound platform across enterprise customers. You will set strategic direction, partner with... ...are met. The ideal candidate has extensive experience in Customer Success, particularly digital or scaled functions, and is comfortable using data analytics...
- ...operate with clarity at scale. Learn more at envoy.... ...role We are looking for a Customer Success Operations... ...Support. Reporting to the Head of CS Operations, you will... ...dashboards. Build and maintain dashboards... ...You have 3-5 years of experience in Customer Success Operations...Local areaImmediate start
$10 per hour
...South America. The Role We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely... ...Success for a B2B SaaS product. Experience working in an early‑stage startup and building playbooks, processes, or systems from scratch...Remote workFlexible hours
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