Scaled Customer Success Manager, AMER

Who We Are Notion is the collaborative AI workspace where teams and agents think together. We’re building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute. About the Role Manage a large portfolio of customers in AMER. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. Work cross functionally with sales partners to ensure strong adoption of Notion. Serve as our in-house product ambassador to up‑level our customers’ workflows and help them get the most return of investment from Notion. Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success. Inform and influence our overall growth strategy. What You'll Achieve Drive adoption and expansion for a product people love that solves real problems: Some of the world’s largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non‑profits even use it to conserve wildlife! Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you’ll be instrumental in helping define our sales‑assisted motions. Serve as the customer’s trusted advisor and product expert: You’ll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion. Meaningfully shape our future product: As you engage with customers, you’ll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges: We’ve achieved more than teams 10x our size in less time — and there’s so much more to do and learn. Skills You'll Need to Bring 3+ years experience at a fast‑growing software company Track record of success in a Customer Success or Account Management role Experience managing a large volume of accounts Strong intrinsic motivation to be a top performer and contribute to a team Growth mindset and ability to thrive in the building stage of a nascent team Motive to help others succeed and grow when you partner with them Highly adaptable, easily acclimating to a rapidly changing business and industry Loves getting to know new people and helping them solve their business problems Curiosity and willingness to adopt AI tools to work smarter and deliver better results Nice to Haves Built Customer Success playbooks or processes Experience in scaled program management or building campaigns in Outreach Experience using Notion Curiosity about data and insights; experience with Salesforce and Gainsight First or early hire at a fast‑growing startup before Strong technical chops Compensation Notion offers highly competitive cash compensation, equity, and benefits. For roles based in San Francisco and New York, the estimated OTE (On‑Target Earnings) range is $110,000‑$165,000 per year. Compensation is based on location, scope, complexity, and candidate experience. A Note on AI You don’t need deep AI expertise for every role, but you are expected to be intellectually curious, enjoy tinkering, and use AI as a collaborator. AI fluency is a requirement for some roles; when applicable, we’ll state it explicitly. Equal Opportunity & Accommodations We hire talented and passionate people from a variety of backgrounds to reflect our customers’ diversity. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. We consider criminal histories consistent with applicable law and are committed to providing reasonable accommodations for qualified individuals with disabilities or disabled veterans. If you need assistance or an accommodation, please let us know. #J-18808-Ljbffr Notion