Head of Scaled Customer Success Strategy & Operations
Dormont Manufacturing Co
Dormont Manufacturing Co is looking for a strategic leader to enhance customer success programs in San Francisco, California. This role requires designing and managing effective onboarding and customer education strategies to optimize client engagement and retention. The ideal candidate will have extensive experience in consulting or operations within a B2B SaaS context, along with a track record of leading teams and designing scalable programs. Competitive benefits include comprehensive insurance coverage and flexible PTO. #J-18808-Ljbffr Dormont Manufacturing Co
- Civilgrid is seeking a Head of Customer Success to join their San Francisco HQ. This role will focus on building foundational retention strategies and scaling team processes. You will lead a team to ensure product value aligns with revenue, acting as the voice of the customer...Suggested
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...experienced and visionary Head of Customer Success to build and lead our customer... .... You will design and scale the systems, processes, and... ...success at Ivo. You will own the strategies, playbooks, and metrics... ...indispensable part of their operations. ~ Be the Voice of...OperationsContract workWork at officeRemote workVisa sponsorshipRelocation package$201.1k - $380.23k
...Head Of Customer Success Adobe is seeking a dynamic Head of Customer Success... ...Enterprise Customer Success & Strategy Org covering both... ...knowledge worker workflows, and operational field dynamics. The Senior... ...growth. Demonstrated ability to scale and manage a centralized...OperationsTemporary workLocal areaWorldwideFlexible hours$200k - $240k
...Head of Customer Success Job type: Full Time · Department: Operations · Work type: On‑Site San Francisco, California, United States... ...from flagship enterprises to scaled accounts — and design the CS org... ...software. Responsibilities CS strategy + operating model: Design and...OperationsFull timeWork at officeImmediate startFlexible hours$10k
...The median Ramp customer saves 5% and grows... ...excess of businesses operating without Ramp. We... ...America. Our Customer Success team is the... ...’re looking for a Head of Enterprise & Strategic... ...the activation strategy that drives spend... ...Operationalize & Scale with AI Build AI-...OperationsFull timeWork at officeHome officeRelocation packageFlexible hours- CivilGrid is seeking a Head of Customer Success in San Francisco to lead and mentor the Customer Success team. The role involves building retention strategies and aligning product values with revenue growth. Candidates should have over 8 years of experience in Customer...Remote jobFlexible hours
- ...Engagement Manager - Credit Risk Strategy Role: Engagement... ...and execution of enterprise-scale, data-driven financial risk and... ...to balance risk mitigation, customer experience, and sustainable business... ...across Data Science, Risk Operations, Product, Engineering,...OperationsWork at office
$40.77 - $50.77 per hour
...York Employment Type Full time Department Customer Success About Us: Notion helps you build... ...assistant programs. Design and run at-scale outreach campaigns to key points of contact... ...Inform and influence our overall growth strategy. What You'll Achieve: Drive adoption and...Hourly payFull timeWork at officeLocal area$174.75k - $193.5k
...that matters, and stay close to the customers and field teams we build for. WHY THIS ROLE We're looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product...Local areaRemote workFlexible hours- ...opportunity has tremendous upside as it scales. CivilGrid aggregates public and... ...time. Role Summary We're looking for a Head of Customer Success who will be a player‑coach focused on building foundational retention strategies, scaling team processes, and aligning product...Remote workFlexible hours
$200k - $265k
...Anthropic’s Beneficial Deployments team scales its customer base across Claude Enterprise, Claude... ...need to extend world‑class customer success to a broader segment of customers through... ...with program leadership on engagement strategy, Product on adoption‑driving features,...Work at officeVisa sponsorshipShift work- Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this... ...requires strong communication, operational discipline, comfort with ambiguity,... ...scaled Enterprise customer success strategy developed by leadership Manage a high...Work at office
$200k - $260k
A leading AI company based in San Francisco seeks a Scaled Customer Success Manager to enhance engagement for a large customer portfolio. Responsibilities... ...include driving adoption through innovative digital strategies, collaborating with cross-functional teams, and providing...$205k - $230k
...Us Notinos (our employees) are customer zero in bringing this future of... ...About the Role In your role as CS Operations Lead, you will support the Customer Success team to accelerate customer value... ...help design, set and measure strategy for global Customer Success and...Operations- RAMP is seeking a Head of Enterprise & Strategic Success to lead their Customer Success team, focusing on enterprise accounts... ...role involves developing strategies for customer activation and managing... ...applications within the financial operations landscape. You'll work directly...Operations
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- ...managing strategic projects for senior executives. The ideal candidate will have over 10 years of experience in business operations and proven skills in scaling teams and processes. This role requires exceptional communication and analytical skills, as well as the capacity to...Operations
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...where humans with agents drive customer success together. Here, ambition... ...to drive a holistic success strategy that aligns the platform capabilities... ...drive platform adoption at scale (direct experience with... ...‑term attrition risk and operational bottlenecks before they impact...Operations- A dynamic customer operations platform is seeking a Sales Operations Manager to architect growth and scale their go-to-market strategies. This role involves capacity modeling, territory design, and revenue intelligence, significantly influencing the company's sales performance...Operations
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...About the role Anthropic's Customer Success organization covers our... ...leader. You\'ll report to the Head of Customer Success and... ...Partnerships, Growth Marketing, and Strategy to design and operate the system that moves... ...like this before, at real scale, and is genuinely excited...Contract workVisa sponsorship- A leading fintech startup in San Francisco is seeking a Head of Customer Success to lead their customer journey and build a world-class function. The ideal candidate has over 8 years of experience in B2B SaaS, strong analytical skills, and a background in fintech. Responsibilities...
- ...Reporting to the Director of Revenue Strategy & Analytics, the Sales... ...the strategy work for our scaling GTM machine: translating analytical... ...a sales strategy function operates. Responsibilities GTM... ...operations, quota-carrying sales or customer ownership, and GTM strategy or...OperationsShift work
$123k - $140k
Mavenclinic is looking for a Senior Strategy & Operations Associate to enhance its Consumer operations team in San Francisco. This strategic role combines hands-on execution with project ownership, focusing on improving operational processes for member care. Strong analytical...OperationsRemote job- The Opportunity: As our Head of Customer Success, you will own Reevo’s entire post... ...make that repeatable at scale. You will directly lead and... ...You will design the operating model, systems, and metrics... ...Retention Define and drive the strategy for customer activation and...Work at officeImmediate start
$10k
...outcome. The median Ramp customer saves 5% and grows revenue... ...far in excess of businesses operating without Ramp. We believe every... ...to shape the future of scaled customer success at Ramp. This role will design... ...1:1 support, blending strategy, systems, and people leadership...OperationsFull timeWork at officeHome officeRelocation packageFlexible hours- Requirements 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations... ...end Direct experience supporting a Customer Success or Post‑Sales organization. You’ve... ...churn, and what we need to build to scale the post‑sales motion This isn’t a...Operations
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$129k - $215k
Senior Sales Strategy Manager Location: San Francisco, CA or New York... ...Manager, Sales Strategy & Operations to report directly to the Director... ...of the Director, helping scale the function while maintaining... ..., execution plans, and success metrics. Drive alignment on...OperationsWork at office
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