Head of Customer Success — Scale Retention & Growth
Civilgrid
Civilgrid is seeking a Head of Customer Success to join their San Francisco HQ. This role will focus on building foundational retention strategies and scaling team processes. You will lead a team to ensure product value aligns with revenue, acting as the voice of the customer to inform the product roadmap. The ideal candidate will have 8+ years of experience in Customer Success and a passion for customer satisfaction. Company benefits include competitive salary, medical insurance, and unlimited PTO. #J-18808-Ljbffr Civilgrid
- CivilGrid is seeking a Head of Customer Success in San Francisco to lead and mentor the Customer Success team. The role involves building retention strategies and aligning product values with revenue growth. Candidates should have over 8 years of experience in Customer...SuggestedRemote jobFlexible hours
$190k - $225k
SupportFinity™ is seeking a Scale Customer Success Leader in San Francisco to boost team performance and drive customer value. You will lead a high-performing CS team, implementing effective strategies to enhance customer satisfaction and operational excellence. The ideal...Suggested$105.54k - $184.74k
UPS Supply Chain Solutions is looking for a Customer Success Manager (CSM) to nurture relationships with large customers in the San... ...Francisco, CA area. The CSM will ensure customer satisfaction, retention, and growth by addressing challenges and upsell opportunities. The...SuggestedPermanent employment$200k - $260k
...Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA About... ...that drive adoption, stickiness, retention, and expansion at scale. This role... ...ensure seamless handoffs, and drive growth opportunities, with Product to channel...SuggestedWork at officeVisa sponsorship$200k - $260k
A leading AI company based in San Francisco seeks a Scaled Customer Success Manager to enhance engagement for a large customer portfolio. Responsibilities include driving adoption through innovative digital strategies, collaborating with cross-functional teams, and providing...Suggested- Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this... ...responsible for driving onboarding, adoption, retention, and expansion across a high-volume... ...outreach and identify risks or growth opportunities Identify self‑serve...Work at office
- ...what they want: sales growth and profit growth. Owner... ...are taking their customers, bleeding their profits... ...for restaurants - we’ll scale it into every other local... ...talent from the most successful companies in SMB... ...results‑driven Customer Retention Manager to join our team...Work at officeLocal areaRemote workShift work
- Conductor LLC is seeking a Sr. Customer Success Manager in San Francisco, California. This role involves developing strong customer relationships that enhance retention and loyalty, ensuring clients achieve their organic marketing objectives. With a primary focus on customer...
- Conductor-LLC is looking for a Sr. Customer Success Manager to strengthen customer relationships and ensure retention. This role is crucial for maximizing customer value from the platform, requiring strong B2B SaaS experience and a commitment to customer success. The successful...
$200k - $240k
Head of Customer Success Job type: Full Time · Department: Operations · Work type... ...Why Fulcrum Rocket-ship growth. We’ve achieved multiple seven... ...flagship enterprises to scaled accounts — and design the CS... ...operational excellence. Retention + renewals: Own GRR and be...Full timeWork at officeImmediate startFlexible hours- ...has tremendous upside as it scales. CivilGrid aggregates public... ...organization and better project insight retention over time. Role Summary We're looking for a Head of Customer Success who will be a player‑coach... ...and a passion for revenue growth. Understanding of Government...Remote workFlexible hours
- A leading software company is looking for a Customer Success Manager to manage 30-60 paying customers. This role requires a customer-obsessed... ...individual who can build relationships and ensure customer retention. Candidates should have a strong technical understanding of...
$84.5k - $105.5k
Growth Technical Success Manager About The Team Customer Success at CircleCI plays a pivotal role with our customers. The... ...personalized, high-impact engagement at scale. You'll be expected to deeply... ...growth team — that drive retention, product adoption, and measurable...Work at officeLocal area$170k
...Account Manager- Mid-Market, Growth & Retention (Partner Referred Business) About Rippling Rippling... ...are Rippling’s sherpas – both for our customers and colleagues. We bring our customers... ...manager with a proven track record of success to join our hybrid-remote US-based...Contract workWork at officeRemote work3 days per week- The Opportunity: As our Head of Customer Success, you will own Reevo’s entire post... ...usage/adoption, and retention. Your mandate is simple: ensure... ...and make that repeatable at scale. You will directly lead... ...outcomes the foundation for growth. Create Executive‑Level Visibility...Work at officeImmediate start
- ...looking for an Account Executive in San Francisco to help clients with their critical challenges. This role focuses on client retention, growth through contract expansion, and new product introduction, with a sales quota of 800K+. Candidates should have 5-8 years of consultative...Contract work
- Jentic Technology Limited is looking for a Scale Account Executive in San Francisco to drive AI-powered customer service initiatives. You will manage the entire sales... ...range, comprehensive benefits, and a culture of growth and development. #J-18808-Ljbffr Jentic Technology...
$132.2k - $158.05k
Intercom is seeking a Scale Account Executive in San Francisco to lead the growth of new business in a fantastic sales environment. You'll own the full sales cycle... ...develop strategic territory plans to maximize new customer acquisition. We offer competitive salary,...Flexible hours- Block is searching for an experienced sales professional to enhance growth and retention of its Enterprise accounts within the Services vertical. This role entails managing relationships with approximately 50 enterprise services sellers across diverse sectors, including...
$10k
...The median Ramp customer saves 5% and grows... ...America. Our Customer Success team is the... ...’re looking for a Head of Enterprise & Strategic... ..., net revenue retention, and customer health... ...Operationalize & Scale with AI Build AI-... ...operating in a high-growth, fast-moving...Full timeWork at officeHome officeRelocation packageFlexible hours$130k
...re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-US-based Account... ...owner for each of your customers to guide them in optimizing the... ...objectives for customer adoption, retention, and revenue growth. Account...Contract workWork at officeRemote work3 days per week$40.77 - $50.77 per hour
...York Employment Type Full time Department Customer Success About Us: Notion helps you build... ...and assistant programs. Design and run at-scale outreach campaigns to key points of contact... ...success. Inform and influence our overall growth strategy. What You'll Achieve: Drive...Hourly payFull timeWork at officeLocal area$110k - $165k
.... Notinos (our employees) are customer zero in bringing this future of work... ...programs. Design and run at-scale outreach campaigns to key points... ...action plan to help them achieve success. Inform and influence our overall growth strategy. What You'll Achieve...Local area- ...platform. Responsibilities include collaborating with restaurant partners to drive sales and account retention, establishing communication channels, and identifying growth opportunities. The ideal candidate will have over 3 years of experience in sales or account...
- CircleCI is seeking a Growth Technical Success Manager in San Francisco, CA. The role involves nurturing and growing a portfolio of clients with... ...CI/CD adoption. The ideal candidate will have 4+ years in customer success or technical roles, solid expertise in DevOps practices...
- LangChain is seeking a Commercial Account Manager in San Francisco to drive customer retention and growth. This role will manage the entire customer lifecycle, ensuring high retention rates and identifying expansion opportunities. The ideal candidate has over 5 years of...
$250k
...guide our largest and most strategic customers through a tailored journey. As we rapidly... ..., Chicago. What you’ll do Drive growth and retention for your book of Rippling's largest and... ...cross‑functional teams to ensure customer success and secure long‑term commitments What...Contract workWork at officeRemote work3 days per week- Flock Safety Group in San Francisco is seeking a Scaled Customer Success Manager who will play a critical role in enhancing customer experiences... ...include flexible PTO, health insurance, and the opportunity for professional growth. #J-18808-Ljbffr Flock Safety GroupFlexible hours
$150k - $170k
...Account Manager to join our hybrid-remote team in San Francisco. You will manage key customer relationships, navigate complex issues, and drive initiatives for customer adoption and revenue growth. The ideal candidate will have a strong SaaS background and a proven track...Work at officeRemote work$80k - $150k
...B2B research. The Role As Customer Success at Conveo, you will own long... ...outcomes. Drive adoption, retention, and expansion Design and lead... ...workflows. Help customers scale from single team usage to multi... ...that impacts retention and growth, and help prioritize fixes....
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