Business Consultant, Dedicated Success

Business Consultant, Dedicated Success

Business Consultant, Dedicated Success at Realtor.com

Location: Remote, US

About the Role:

In this role, you'll manage a small book of customer accounts, developing relationships that help cement Realtor.com as a valued partner. You'll be responsible for providing a personalized luxury experience to each of your customers. You'll oversee the entire post-sale experience for your customers, including product implementation, training, ongoing support, escalations, retention, and renewals. You're a people person who can build not only strong relationships, but strong friendships with your customers.

Top Reasons to Apply:

• High Impact: Manage a select portfolio of ~40 high-value accounts, allowing you to provide a truly bespoke, white-glove consulting experience rather than high-volume churn.
• End-to-End Ownership: Drive the complete post-sale journey from onboarding and technical implementation to strategic growth and renewalswith direct accountability for revenue retention.
• Deep Relationship Building: Go beyond basic account management by building genuine personal connections and serving as a trusted advisor to real estate leaders.

What You'll Do:

• Build strong relationships with a small book of customers (~40 accounts), establishing Realtor.com as a friendly, trusted business partner.
• Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
• Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
• Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
• Travel for conferences, events, and customer engagement (~10% of your time).
• Execute effectively towards company initiatives set by leadership and corporate OKRs.
• Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
• Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
• Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

What You'll Bring:

To be successful in this role, the Business Consultant, Dedicated Success must be a people person who feels comfortable not only building a relationship with customers, but also building a personal connection. You are a self-starter who excels at managing your own schedules and priorities. You will own the success of your book of business, focusing on revenue retention and growth.

What We Like To See / Measures of Success:

• Bachelor's degree.
• 8 years of account management experience key/major accounts.
• Excellent verbal and written communication skills.
• Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
• Salesforce experience.
• Knowledge of the real estate industry.
• Experience with technical customer support.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a U.S. based, remote role with ~10% required travel.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Benefits That Fit Your Life

Your well-being matters to us, and we want you to live your best life. These are just some of the ways we can help keep you and your family safe, healthy, and happy.

Physical Health

Good health is all about making good choices and having the right health options throughout your life. To help you, we provide:

• Flexible medical, vision, and dental insurance
• Reproductive care (most locations)
• Access to fertility and family-building services (most locations)
• Gender-affirming coverage, so you can feel and be your truest self
• Access to an inclusive, integrated virtual healthcare navigation program (most locations)
• Autism programs to support you and your family (most locations).
• Telemedicine services (most locations).

Emotional Well-Being

Your emotional well-being is just as important as your physical health. As Realtor.com, you'll be seen, heard, valued, and cared for in many ways.

• Employee Assistance Program, including work/life counseling and guidance, legal services, and financial services
• Generous paid time off (sick time, vacation time, and various leave programs) to meet your unique needs
• Phone and video counseling services to support your emotional health
• Mental health support for children ages 18 months to 17 years (most locations)
• Access to a mindfulness app to support your emotional well-being

Financial Health

It's no secret that financial peace of mind greatly contributes to your overall health and well-being. We can help enhance your financial securitynow and into the future.

• 401(k) with 3.5% employer match (3% in Canada)
• Accidental death and disability insurance
• Tuition reimbursement to support career-related studies
• Debt management support through online tools, education, and expert help

Caregiving Support

We give you the space and support you need so you can be present for your family during major life events, like birth, illness, or injury. You'll have the resources, time, and flexibility to take care of things when life happens.

• Exceptional paid parental leave to help you welcome your newest family addition
• Lactation support services for new parents (most locations)
• Backup child and adult care (most locations)
• A parenting app featuring child development tracking, parenting tips, and a supportive community of anonymous parents and caregivers (