Billings Market Route Supervisor

Description

PURPOSE OF POSITION: The Billings Market Route Supervisor is a hybrid leadership role responsible for managing the day-to-day operations of designated Sales Representatives in the Billings market while also personally selling Beer and Non-Alcoholic (NA) products two (2) days per week. This position provides route coverage for all categories—Beer, Wine, and NA—across the Billings territory, acting as both a working supervisor and active contributor to sales goals. The Billings Market Route Supervisor acts as a team leader and plays a key role in the execution of company and business objectives, directing, planning, and controlling the activities of the Sales Representatives assigned to the team.

RESPONSIBILITIES

PERSONAL SALES (Beer & NA — 2 Days Per Week)

• Personally sell Beer and NA products two (2) days per week within the Billings market, maintaining an active account list and achieving assigned monthly sales and distribution targets.
• Pre-plan sales objectives and run route as efficiently as possible; call on accounts according to established frequency.
• Observe accounts for sales opportunities; deliver factual and persuasive sales presentations and close sales calls effectively.
• Inspect back stock for proper pricing, rotation, and positioning; execute all ad features and displays.
• Maintain accounts receivable for each assigned account; document and maintain accurate records (route books, re-cap forms, etc.) for each sales call.
• Ensure compliance with Company’s product quality assurance standards (i.e., outdated, damaged, unsellable product).
• Meet or exceed sales volume, profitability, and distribution commitments on Beer and NA categories.
• Maintain customer logs for profiling customer needs; investigate and resolve all customer complaints in a timely fashion.

ROUTE COVERAGE (All Categories — Beer, Wine & NA)

• Provide route coverage for Beer, Wine, and NA categories across the Billings market as needed, including filling in for vacation routes and unplanned absences.
• Perform product re-sets as scheduled across all categories; ensure cold box rotations are completed as needed.
• Acquire and maintain adequate supplies of POS and other merchandising materials for all categories; ensure POS area remains neat and orderly.
• Ensure brands across all categories are represented to Company standards and monitor competitor activities.
• Assist the Company at special events and functions as required.

SALES MANAGEMENT

• Assist Sales Reps to execute and achieve all sales and distribution goals across Beer, Wine, and NA categories; monitor service levels and call frequency and make recommendations for cost-effective changes.
• Perform daily rides with team members, provide documentation and follow-up forms to both team members and Management.
• Develop, monitor, and recommend Company/supplier-supported sales PFP’s on a monthly basis; track and evaluate results including target accounts, incentives, and market execution.
• Accountable for all assigned chains to achieve sales, distribution, and ad/display goals.
• Prepare and deliver sales presentations to key customers in coordination with Sales Reps; meet with key customers and assist Reps with maintaining relationships and closing sales.
• Attend and actively participate in all weekly sales meetings.

SUPERVISORY AND TEAM DEVELOPMENT

• Effectively interview, hire, and develop staff; train sales staff and work directly with staff on a regular basis to reinforce training.
• Plan, assign tasks, and direct work of subordinate personnel; examine work for exactness, neatness, and conformance to policies and procedures.
• Appraise performance and reward employees appropriately; address complaints and resolve personnel problems; maintain harmony and unity among staff; take necessary corrective action in a timely manner and in accordance with company policy.
• Work with all team members assisting them on their assigned routes, striving for growth.
• Monitor and be responsible for the effective and efficient collection of receivables.

PROFESSIONALISM:

• Exhibit sound leadership skills and abilities.
• Display effective interpersonal communication.
• Demonstrate accuracy and thoroughness in all areas of responsibility to ensure quality of work.
• Establish and maintain effective working relationships.
• Show sound judgment, decision-making, and accountability demonstrate effective problem-solving skills.
• Adhere to all Company and supplier procedures and policies as well as all applicable Federal, state, and local regulations regarding the sales and merchandising of alcohol and non-alcoholic products.
• Maintain appropriate dress/appearance per Company standards, punctual for all account calls, scheduled meetings, presentations, staff trainings, and meetings.

Requirements

QUALIFICATIONS and KNOWLEDGE/SKILLS/ABILITIES (KSA)

Any combination equivalent to the following education and experience that would provide the necessary knowledge, skills and abilities would qualify. A typical way to obtain the knowledge, skills and abilities would be:

• Relevant bachelor's degree from an accredited college or university.
• Five (5) or more years of professional experience in the beer/beverage industry (specifically selling), or closely related areas.
• Three (3) or more years in a supervisory, administrative, or management capacity.
• Strong beverage industry and product knowledge.
• Writing reports, business correspondence, and presentations.
• Ability to exercise initiative and judgment in interpreting policies and procedures, delegating responsibilities.
• Monitor administrative activities and evaluate the performance of staff and contracted vendors.
• Ability to make administrative decisions in a variety of management areas including fiscal, personnel, procurement, and facility operations.
• Ability to establish and maintain effective working relationships with staff, vendors, other governmental agencies, and the general public; Ability to promote positive public relations and to convey the objectives of the facility to various groups and individuals.
• Excellent computer skills.
• Excellent management skills.
• Excellent budgeting skills.
• Ability to work on own initiative; Ability to handle wide range of tasks.
• Understand and effectively communicate Summit Beverage's organizational mission and goals.

PHYSICAL and OTHER REQUIREMENTS

This position will be in an office setting and in customer accounts. It may require 8-to-10-hour days Monday – Friday, flexible or after standard business hours on occasion.

• Seeing: Must be able to read reports and use computer/general office equipment. Must be able to read and interpret documentation. 75-100% of time.
• Hearing: Must be able to communicate effectively with coworkers and business contacts. 75-100% of time.
• Standing/Walking: 0-24% of time.
• Sitting at Desk/Driving: 50-74% of time.
• Climbing/Stooping/Kneeling: 25-49% of time.
• Lifting/Pushing/Pulling: (approx. 20lbs) 25-49% of time.
• Grasping/Feeling/Hand Dexterity: 75-100% of time.
• Driving and Travel: traveling between accounts 25-49% of time.