Desktop Support II

Job Title Desktop Support II Work Location Washington, DC Labor Category Full-Time | Non-Exempt Pay Rate $35.00–$45.00 per hour About the Role This position requires a minimum of five years’ experience, of which at least three must be specialized. Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, networking, mail standards, and Field Operations work. General experience includes information systems development or related client/server work. Successful candidates demonstrate clear oral and written communication skills and a positive customer‑service attitude. What You'll Be Doing Provides phone and in‑person support to users in the areas of e‑mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the Tier 2 point of contact for troubleshooting hardware/software PC and printer problems. Manages a queue of open incident and request tickets, prioritizing based on impact and urgency to fulfill or restore service within performance requirements. What We're Looking For MUST HOLD AN ACTIVE SECRET CLEARANCE MUST HAVE CompTIA Security+ certification An associate degree in one of the following areas: computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, business/finance, or an applicable training certificate from an accredited institution. Education and experience requirements may be substituted with: A bachelor’s degree (in one of the above subjects) and four years general experience, of which at least two years must be specialized experience. No degree and eight years general experience, of which at least six years is specialized experience. Benefits Medical, Dental, and Vision coverage TRICARE Supplemental Critical Illness insurance Company-Paid Life and Short-Term Disability insurance Optional Long-Term Disability 401(k) Retirement Plan Identity Theft Protection Employee Discounts Wellness Seminars Pre‑Employment Screening All candidates must successfully complete pre‑employment screening, which may include a criminal background check, motor vehicle record review, and a 5‑panel drug screening, in accordance with company policy and applicable laws. Equal Employment Opportunity We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law. Reasonable Accommodation If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance. #J-18808-Ljbffr