Account Manager

Account ManagerCorpay is currently seeking an Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN.In this role, you will support the sales organization by engaging with customers during early lifecycle stages and proactively driving outreach to unmanaged mid-market accounts. This role focuses on customer stabilization, early engagement, and opportunity identification through triggered metrics and lifecycle milestones rather than managing an assigned book of business. You will report directly to the Supervisor, Strategic Account Management, and regularly collaborate across the organization.As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesCustomer Engagement & Lifecycle SupportPartnering with Sales to support customers in early life stages, ensuring a smooth onboarding and initial experienceProactively engaging unmanaged mid-market customers based on defined triggers, risk indicators, and lifecycle milestonesIdentifying early opportunities to improve customer adoption, satisfaction, and retentionActing as a point of contact for customers needing support during transitional or early account phasesIssue Resolution & TroubleshootingTroubleshooting servicing issues raised by clients to determine root cause (system, training, or configuration related)Collaborating effectively with internal departments to resolve issues and support the client baseOperational Excellence & LeadershipDeveloping professionally by improving performance and maximizing the use of tools and systems availableDemonstrating leadership qualities that influence peers to collaborate, automate manual processes, and fully leverage systemsServing as a key contributor in developing and testing new processes and procedures that enhance the client experienceActing as a change agent by supporting process improvements and organizational initiativesQualifications & SkillsMinimum 2 years of call center or customer service team experienceHigh School diploma or GED requiredBachelor's Degree or equivalent work experience preferredProficiency in Microsoft Office SuiteSalesforce knowledge is a plusCore CompetenciesStrong problem-solving and analytical skillsExcellent communication and relationship-building abilitiesAbility to manage multiple priorities effectivelyDecision-making capability with sound judgmentCustomer-focused mindset with a retention-driven approachBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.Equal Opportunity EmployerCorpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Pay PhilosophyCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.