Bank Teller

Job Description

Job Description

Bank Teller
Location: Washington, DC / Silver Spring, MD / Arlington, VA
Recruiting on behalf of our valued client: PAHO/WHO Federal Credit Union (transitioning to Bienestar Federal Credit Union on September 1)

About Our Valued Client

Our valued client, PAHO/WHO Federal Credit Union, is entering an exciting period of growth and transformation as they transition to Bienestar Federal Credit Union on September 1. As part of this growth, they are expanding their teams across both their branch network and contact center, creating multiple opportunities for new hires.

Position Overview

Our client is seeking Bank Tellers to provide exceptional service and financial guidance to members. This role supports members with account openings, financial products, account maintenance, and general service needs.

There are opportunities available within both branch locations and the Contact Center, depending on business needs and candidate experience.

Work Locations

• Foggy Bottom Branch (Washington, DC)
• Downtown Silver Spring Branch
• Arlington, VA

Key Responsibilities

• Assist members with opening a variety of products and services, including checking accounts, savings accounts, certificates, and other financial products
• Educate members on available services such as debit cards, online banking, ACH transfers, and wires
• Support account maintenance needs, including account closures, transfers, rollovers, and certificate servicing
• Assist with credit card and loan applications
• Process wires, assist with fraud-related inquiries, provide notary services, and support additional member requests
• Provide backup teller support as needed
• Identify opportunities to recommend products and services that support members’ financial goals
• Maintain compliance with applicable regulations, including BSA, Patriot Act, and OFAC requirements

Qualifications

• 2–5 years of customer service experience; banking or credit union experience preferred but not required
• Experience in hospitality, retail, restaurants, or other customer-focused environments will be considered
• Strong communication, problem-solving, and interpersonal skills
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred

What We’re Looking For

• A member-focused professional who enjoys building relationships and helping others
• Someone who can handle confidential information with professionalism and discretion
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
• A team player who is adaptable and excited to grow with an evolving organization

Why Consider This Opportunity?

• Join a growing financial institution during an exciting period of expansion and rebranding
• Multiple opportunities available across branch and contact center environments
• Opportunity for career growth and internal mobility
• Work with a team committed to providing outstanding service to members and the community

PAHO/WHO Federal Credit Union will officially become Bienestar Federal Credit Union on September 1 as part of their continued commitment to serving their members and communities.