Automotive Service Advisor - Melloy Auto Group | Los Lunas, NM

Automotive Service Advisor – Melloy Auto Group | Los Lunas, NM If you’re afraid of the phone, this probably isn’t the job for you. Melloy Auto Group in Los Lunas is looking for an experienced Automotive Service Advisor / Service Writer who knows that great service starts with communication and ends with a customer who wants to come back. We want an advisor who answers the phone, makes outbound calls, follows up with customers, sells needed maintenance and repairs, and keeps customers informed throughout the entire service process. This is not an order-taking position. We’re looking for someone who can build relationships, earn trust and develop a loyal customer base. What We’re Looking For * Previous automotive dealership Service Advisor / Service Writer experience * Proven CSI or NPS performance * Ability to document previous production and sales results * Strong telephone skills and comfortable handling inbound and outbound calls * Ability to professionally present and sell recommended maintenance and repairs * Strong follow-up and customer communication * Ability to manage multiple repair orders while keeping customers informed * Understanding of technician productivity, repair-order flow and dealership service processes * A genuine focus on customer retention and repeat service business What Success Looks Like Here A successful Melloy Service Advisor doesn't just write repair orders. You know your customers. You return their calls. You follow up on declined work. You explain repairs clearly. You make sure promises are kept. You recommend the maintenance their vehicle needs, and when that customer needs service again, they ask for you by name. We believe every service visit should create a completely satisfied customer and the next service appointment. If you have the numbers to prove you can produce, the communication skills to build relationships and the drive to grow your own book of repeat service customers, we want to meet you. Apply today for an Automotive Service Advisor position with Melloy Auto Group in Los Lunas, New Mexico. Melloy Auto Group is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other status protected by applicable law.