POS Support Analyst with Kaseya Experience - Remote

Staffing the Universe

Seattle, WA

POS Support Analyst with Kaseya Experience

Location: Remote

Position Type: Contract

US Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.

Skills:

Experience in R/D support tools like Kaseya, SCCM
Windows 7/10 administration level for troubleshooting the logs
Splunk or similar tool to analyze the logs
Experience in scripting languages like PowerShell/Python
PoS domain experience
Critical/Analytical thinking
Flexible to working during US night hours

Activities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support Activities

Nightly deployment validation North America/Canada company owned stores
Monitoring of deployments using Marimba and perform remediation based on SOPs
Support software deployments overnight
Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
Communicate issue resolution to release and deployment teams
Perform maintenance and system configuration support for the endpoints that are part of deployment
Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues

Apply

Vacancy posted 1 day ago

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